About the client:
Lime Tree Day Nursery offers 'a home from home' day nursery environment for children from as young as just 5 weeks through to pre-school age, at their 3 nursery schools in Loughborough, Barrow-Upon-Soar and Sileby. The team at LimeTree pride themselves on providing an inspiring and supportive learning environment, in spacious, light and homely rooms, with a team of engaged and understanding fully trained carers.
Lime Tree Day Nursery is committed to supporting each individual child by providing a happy and progressive environment, promoting positive self identity and strong foundations, for when each child leaves the nursery to begin new ventures.
Business need:
Having securing a 3rd building at the Barrow-Upon-Soar location, the team were able to extend their services and provide an after school club for local children without impacting existing nursery space.
The team also wished to take advantage of this new space to provide some business offices for key members of the Lime Tree management team. However, it had been identified that the existing and somewhat aging existing telephony system would not be able to scale to meet these new requirements.
Not put off by this, the nursery owners saw this as a marvelous opportunity to review how a modern telephony system might provide additional features to better support their business and a three building nursery school.
Solution:
The team at Evoke Telecom identified that given these new changes Lime Tree needed flexibility as to how their incoming calls were routed. A clear requirement was a routing plan that enabled concurrent and sequential call routing patterns, with senior business team members being contactable for relevant and where necessary supportive calls. Furthermore, an option to remotely access the system for important routing changes was seen as a key feature for the nursery.
Benefits
Evoke Telecom recommended an iPECS system from Ericsson-LG as it would provide all of the features required at an affordable price. The iPECS provided a blend of feature rich desk telephones for the nursery school office and some key office staff, along with a series of wireless DECT phones for the schoolrooms and for staff requiring onsite mobility.
The system was programmed to allow some desk and DECT terminals to ring concurrently, ensuring that the nursery office manager need never miss an incoming call, no matter where she might be in the nursery. And should she be occupied on another line then then the system can enable lines to ring in other locations ensuring important calls are answered promptly without delay. What is more the team also now have the ability to manage their calls via their auto attendant service, have access to voice messages and can record messages all about Lime Tree which parents can listen to should they need to be put on hold.
Finally a modem was added to the telephone system allowing Evoke's engineering team to dial into Lime Trees telephone system at any time to make any changes that the Lime Tree team might need.
Ericsson-LG iPECS from Evoke Telecom has successfully delivered a flexible and efficient telephone system for the team at Lime Tree Nursery.
Verdict:
"As a fast growing business we needed a phone system that was reliable and capable of linking across 3 separate buildings. From initial contact, Evoke's service has been exemplary. They have gone the extra mile to offer informative advice as well as providing a system that works for our business. As far as after sales, again there has been someone available to answer our queries very quickly. Thank you very much for a great system and service!"
Andrea Mardel-Ferreira - Joint Owner, Lime Tree Day Nurseries
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