8×8 Work – A global market-leading UCaaS solution

8×8 is one of the global best of breed Unified Communications providers. They have developed an extremely powerful yet flexible Unified Communications solution, delivered as a multi-tenanted platform, securely shared by users all around the globe.

8×8 Work unites teams and customers through a robust, cloud-based platform designed to enhance connectivity, boost productivity, and simplify collaboration. With integrated voice, video, messaging, and more, your business stays seamlessly connected—enabling effective teamwork and delivering exceptional customer experiences anytime, anywhere.

X2-X4 Multi-tenanted cloud solution from 8×8

What is a multi-tenanted cloud solution? Essentially instead of developing a custom system from scratch, sitting in its own cloud container, you leverage a ready-made platform that is already operational in the cloud and serving multiple customers or tenants. While all users share the same underlying infrastructure, each tenant’s data and settings remain securely isolated, ensuring privacy and customisation without the complexity of building a solution from the ground up.

What is more, with a selection of licence options, each with its own dedicated feature set, you can choose the right licences for your users depending on their own individual business needs. This means you buy the right subscriptions and are not committed to overbuying licences with features that some of your users simply do not need!

AI-Enabled Teamwork

Collaborate, achieve, and succeed. Maximise meetings with features like chat, recordings, polls, transcripts, noise suppression, HD video, and AI-generated summaries. Enhance team collaboration with interactive whiteboards and track action items to drive productivity.

Team chat

Boost collaboration, and accelerate workflows regardless of time or location—with messaging, team chat, and file sharing.

The perks of 8×8’s multi-tenanted cloud solution

1.

2.

3.

4.

5.

6.

7.

8.

Taking a slice just for you: Instead of building a custom solution brick by brick, you’re taking a slice or portion of an existing platform for your own use. This slice is isolated from other tenants, ensuring your data and configurations are separate and secure.

Ease of adoption and rapid deployment: Because the solution is already built and hosted in the cloud, there is minimal setup and configuration meaning you can hit the ground running in no time.

Flexible Licencing and cost-efficiency: With multi-tenanted solutions, you’re splitting the infrastructure costs with others, making it a more wallet-friendly option. The different licences available vary in features, performance, support, and pricing so you can choose a licence that best suits your business needs and budget.

Scalability: If you need to add more users, that’s no problem! Scaling up or down is easy with an existing platform, giving you the flexibility to adapt to changing business demands.

Maintenance and Upgrades: 8×8 handles all the nitty-gritty stuff like maintenance, updates, and security, freeing your time up to focus on growing your business.

Customisation and Configuration: Whilst you’re working off a standardised base, there’s still room to make it your own. Tweak settings, and add your branding and workflows to fit your unique needs. You can also integrate with other services…

Working within Microsoft Teams. 8×8 is one of the few platforms on the market that integrates wholly and discreetly within Teams. You can even embed 8×8 within your working Teams window.

Analytics: Leverage real-time data to monitor and optimise quality and performance.

Overview

Licences X2 / X4 – Business Communications for voice, video and chat. Licences X6 / X7 / X8 Add contact centre, voice, video, and chat.

All-in-one voice, video and chat for larger teams

Unlimited users
Unlimited voice calling to 14 countries**
8×8 Work: Unified mobile, desktop, and web app
Hot desking
Multi-level auto attendant

Call handling (caller ID, call forwarding, transfer, park, hunt groups, ring groups)

Call queues

Secure HD voice

Presence detection

Voicemail transcription

Team messaging with document sharing

HD audio and video conferencing with screen sharing for up to 500 active participants

Private/public live streaming of meetings via Youtube

Advanced moderator controls of audio and video meetings

Interactive meetings with live emoji reactions, instant polls, hand raising, virtual backgrounds, and breakout rooms

Single sign-on

Integrations with key CRM, productivity, service, and support applications

8×8 Voice for Microsoft Teams integration add-on

Conversation IQ for speech analytics and quality management add-on

Call activity analytics

UC media storage (UC meetings and call recordings retention: 30 days)

Unlimited internet fax

Mix and match plans

24×7 customer support

Advanced call handling and analytics

Unlimited users
Unlimited voice calling to 48 countries**
8×8 Work: Unified mobile, desktop, and web app
Hot desking
Multi-level auto attendant

Call handling (caller ID, call forwarding, transfer, park, hunt groups, ring groups)

Call queues

8×8 Frontdesk for receptionists and operators

Barge, monitor, and whisper (Allows supervisors with X4 licenses to listen in on any active call X2 and above)

Secure HD voice

Presence detection

Voicemail transcription

Team messaging with document sharing

HD audio and video conferencing with screen sharing for up to 500 active participants

Private/public live streaming of meetings via Youtube

Advanced moderator controls of audio and video meetings

Interactive meetings with live emoji reactions, instant polls, hand raising, virtual backgrounds, and breakout rooms

Single sign-on

Integrations with key CRM, productivity, service, and support applications

8×8 Voice for Microsoft Teams integration add-on

Conversation IQ for speech analytics and quality management add-on

Call activity analytics

Supervisor analytics

UC media storage (UC meetings and call recordings retention: 130 days)

Unlimited internet fax

Mix and match plans

24×7 customer support

Voice contact centre

8×8 Agent Workspace with tailored, intuitive agent experience
Voice-centric Contact Center users with advanced reporting
Skills-based routing
Out of the box integrations with key CRM, productivity, service, and support applications
8×8 Contact Center for Microsoft Teams solution certified
Chrome Enterprise Recommended (CER) contact center solution

Unlimited media storage

UC meetings and call recordings retention: 130 days
CC meetings and call recordings retention: 30 days

Monitor, whisper and barge (Allows supervisors to listen in on any active call)

Call activity analytics

Supervisor analytics

Queued and web callback

Post-call survey

Contact center reporting and analytics

Single sign-on

Hot desking

Unlimited ext-to-ext calling**

8×8 Work: Unified mobile, desktop, and web app

Auto attendant ( multi-level )

Call handling (caller ID, call forwarding, transfer, park, hunt groups, ring groups)

Call queues

Secure HD voice

Presence detection

Voicemail transcription

Cross-platform team messaging

HD audio and video conferencing with screen sharing for up to 500 active participants

Advanced moderator controls of audio and video meetings

Unlimited internet fax

Enterprise-grade security

99.999% platform-wide uptime SLA

Compliance and certifications (GDPR, HIPAA, ISO27001, 9001, etc.)

24/7 Support

Auto dialer: preview, progressive, and predictive

Quality management and speech analytics

8×8 Secure Pay

Intelligent interactive voice response (IIVR)

8×8 Voice for Microsoft Teams integration

One interface for voice and digital interactions

8×8 Agent Workspace with tailored, intuitive agent experience
Omnichannel routing of voice, chat, emails, SMS, social media, and messaging apps
Skills-based routing
Out of the box integrations with key CRM, productivity, service, and support applications
8×8 Contact Center for Microsoft Teams solution certified
Chrome Enterprise Recommended (CER) contact center solution

Unlimited media storage

UC meetings and call recordings retention: 130 days
CC meetings and call recordings retention: 30 days

Monitor, whisper and barge (Allows supervisors to listen in on any active call)

Call activity analytics

Supervisor analytics

Queued and web callback

Post-call survey

Contact center reporting and analytics

Chat, email, SMS, social media channels

Co-browsing

Single sign-on

Hot desking

Unlimited ext-to-ext calling**

8×8 Work: Unified mobile, desktop, and web app

Auto attendant ( multi-level )

Call handling (caller ID, call forwarding, transfer, park, hunt groups, ring groups)

Call queues

Secure HD voice

Presence detection

Voicemail transcription

Cross-platform team messaging

HD audio and video conferencing with screen sharing for up to 500 active participants

Advanced moderator controls of audio and video meetings

Unlimited internet fax

Enterprise-grade security

99.999% platform-wide uptime SLA

Compliance and certifications (GDPR, HIPAA, ISO27001, 9001, etc.)

24/7 Support

Auto dialer: preview, progressive, and predictive

Quality management and speech analytics

8×8 Secure Pay

Intelligent interactive voice response (IIVR)

8×8 Voice for Microsoft Teams integration

Advanced contact centre with QM and interaction analytics

8×8 Agent Workspace with tailored, intuitive agent experience
Omnichannel routing of voice, chat, emails, SMS, social media, and messaging apps
Skills-based routing
Out of the box integrations with key CRM, productivity, service, and support applications
8×8 Contact Center for Microsoft Teams solution certified
Chrome Enterprise Recommended (CER) contact center solution

Unlimited media storage

UC meetings and call recordings retention: 130 days
CC meetings and call recordings retention: 30 days

Monitor, whisper and barge (Allows supervisors to listen in on any active call)

Call activity analytics

Supervisor analytics

Queued and web callback

Post-call survey

Contact center reporting and analytics

Chat, email, SMS, social media channels

Co-browsing

Auto dialer: preview, progressive, and predictive

Quality management and speech analytics

Single sign-on

Hot desking

Unlimited ext-to-ext calling**

8×8 Work: Unified mobile, desktop, and web app

Auto attendant ( multi-level )

Call handling (caller ID, call forwarding, transfer, park, hunt groups, ring groups)

Call queues

Secure HD voice

Presence detection

Voicemail transcription

Cross-platform team messaging

HD audio and video conferencing with screen sharing for up to 500 active participants

Advanced moderator controls of audio and video meetings

Unlimited internet fax

Enterprise-grade security

99.999% platform-wide uptime SLA

Compliance and certifications (GDPR, HIPAA, ISO27001, 9001, etc.)

24/7 Support

8×8 Secure Pay

Intelligent interactive voice response (IIVR)

8×8 Voice for Microsoft Teams integration

8×8 Work Integration Partners

8×8’S multi-tenanted cloud solution offers a convenient and cost-effective way to access sophisticated software platforms without the hefty price tag or hassle of building from scratch. Start your UCaaS 8×8 journey today!

Get in touch today