Business Applications

Helping you to make more informed business decisions, manage remote workers, increase sales, reduce costs and improve customer service.

We partner with intelligent, industry compliant best of breed, call recording solutions, compatible with most phone platforms, ensuring you can confidently cover all your recording needs.

Our Evoke, best-in-class video conferencing services enable users at the click of a button, from any device to host a planned or ad-hoc meeting; connect to shared meetings; exchange files; communicate via digital whiteboards; screen share; chat via text; provide live support to customers and broadcast conferences to large audiences.

Call Recording

We partner with intelligent, industry compliant best of breed, call recording solutions, compatible with most phone platforms

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Call Reporting

Capture, analyse and act on call information throughout your organisation with call reporting

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Video Conferencing

Best-in-class video conferencing services enable users at the click of a button, from any device to host a planned or ad-hoc meeting

Discover

Information On Hold

Information on Hold Marketing is ever growing in popularity as one of the great new ways to entertain and perhaps even entice your customers.

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Our Business Applications

RAMP – Recordings Archive Management Platform

RAMP is a cloud-based solution for secure call recording, encryption, and compliant storage. Hosted on AWS S3, it offers a scalable platform with easy, permission-controlled access through a simple web interface. RAMP helps businesses improve customer service, streamline compliance (GDPR, FCA, MoJ), and gain insights with AI-powered transcriptions and summaries—saving time for managers, QA, and Compliance teams.

Find out more about RAMP

CX/EX AutoInsights AI platform

CX/EX AutoInsights is an AI-powered conversation analytics tool that analyses voice recordings and chats to uncover customer (CX) and employee (EX) insights. It helps businesses enhance customer experience, boost sales, and optimise operations through customisable, user-friendly reporting dashboards.

Find out more about CX/EX

SoftTrain Cloud – Wildix Telephone System Integration

To further enrich our offering, we welcomed SoftTrain Cloud as a trusted, approved third-party supplier. Their value-added integrations work seamlessly with our Wildix Cloud and webRTC solutions, delivering even greater functionality and collaboration tools for your business.

Find out more about SofttTrain Cloud

Call Recording

We partner with intelligent, industry compliant best of breed, call recording solutions, compatible with most phone platforms

Discover

Video Conferencing

Best-in-class video conferencing services enable users at the click of a button, from any device to host a planned or ad-hoc meeting

Discover

Call Reporting

Capture, analyse and act on call information throughout your organisation with call reporting

Discover

Information On Hold

Information on Hold Marketing is ever growing in popularity as one of the great new ways to entertain and perhaps even entice your customers.

Discover

Why Evoke

Innovative Solutions

Speak with the Evoke team to discuss your telephony requirements, or explore our Smart Telephony solutions to find the perfect fit for your business.

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Expertise You Can Trust

We have the knowledge and experience to simplify telephony upgrades, delivering strategies tailored to your business and digital transformation goals.

Our Integration Process

We seamlessly connect your telephony system with leading tools like Salesforce and Microsoft Teams, ensuring unified communication and enhanced collaboration.

Productivity Solutions

Our solutions are designed to maximise efficiency and profitability, empowering your teams to work smarter and achieve more.

Customer Experience

With tools to enhance customer interactions, we help your business boost sales, secure positive feedback, and build lasting loyalty.