Cloud-Based Contact Centre

The Ultimate Omnichannel Experience

graphics of social media, chat and a telephone

Seamless Customer Engagement Across Every Channel

In today’s fast-paced world, customers engage with businesses through multiple channels, from social media and chat to email and phone calls. With a powerful CCaaS (cloud-based Contact Centre as a Service) solution, agents can seamlessly manage these interactions simultaneously through a single, user-friendly platform. This ensures your team is always available where your customers need them most.

Phone calls remain an essential communication channel, so whilst inbound and outbound call functions are still core to CCaaS, customers also expect the flexibility to connect via WhatsApp, email, messaging, chat, and social media. Our solution enables you to provide a seamless omnichannel experience, enhancing both customer satisfaction and operational efficiency.

ipSCAPE the Ultimate Cloud-Based Omnichannel Experience

We partner with industry leaders who continuously innovate and invest in their platforms, so we bring you ipSCAPE, a best-in-class omnichannel contact centre solution.

With ipSCAPE, your business can engage with customers across multiple channels, including calls, emails, WhatsApp, web chat, and SMS—ensuring smooth and efficient communication. This not only makes customer interactions easier but also improves engagement and satisfaction.

Additionally, real-time analytics provide valuable insights into your contact centre’s performance, such as call volumes, customer inquiry trends, and satisfaction scores. ipSCAPE seamlessly integrates with leading Business Intelligence tools like Power BI, as well as various CRM, Business Intelligence, and Workforce Management platforms, allowing you to turn data into actionable strategies.

You can elevate your customer experience with a scalable, flexible, and feature-rich contact centre solution—because exceptional customer service starts with the right technology.

Find out more about ipSCAPE

8×8 the All-in-One Cloud Communication Solution

8×8 brings the ultimate omnichannel experience into a single, powerful cloud-based platform. Whether you need voice, video, chat, or an advanced contact centre solution, 8×8 provides an intuitive, AI-enhanced system designed to keep teams connected and customers engaged.

Trusted by over 3 million users across industries like healthcare, retail, and government, 8×8 streamlines both internal and external communications—bridging the gap between employees and customers. With multiple licences to choose from, each user gets the right level of functionality without unnecessary costs. From a basic voice user to a fully integrated omnichannel agent, everyone stays connected on a single, unified platform.

With secure, scalable, and feature-rich capabilities, 8×8 XCaaS simplifies communication, boosts productivity, and enhances customer experiences—all in one seamless solution.

Find out more about 8×8 Contact Centre

We have partnered with two best-in-class cloud-based contact centre solutions, want to know more? We are here to help.

Get in touch today