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A female call centre employee at a desk speaking into a telephone headset

Make it easier for customers to engage with your organisation with a new breed of CCaaS

By David | March 22, 2021

This month’s product update focusses on the brand-new Horizon Contact Cloud based, omni-channel contact centre.

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More News

A male employee sat on the floor at home working on a laptop, with a young child in his lap.

Mar 19 2021

Hybrid Working: High on the agenda for 70% of UK businesses

How businesses are shifting from forced ‘home working’ to planned ‘hybrid working’ strategies to underpin their future success.
A woman working at a laptop from her brightly coloured kitchen

Mar 12 2021

“Work in their shoes”: Setting the gold template for customer service

Only by working in your customers shoes can you deliver the levels of customer service they now expect

Mar 5 2021

A simple telecoms hack to help your marketing budget!

How can inbound numbers provide campaign insight and analysis that will help you to improve future marketing spend and campaign targeting?
fibre optic cables up close

Feb 10 2021

There’s light at the end of the fibre as Virtual1 connects with CityFibre

Virtual1 has announced a collaborative partnership with the third largest national digital infrastructure provider, CityFibre.

Feb 10 2021

Are you suffering from ‘Headset Fatigue’?

The last 12 months have seen a complete change in the way that we work, where we work,  and for many the tools that we use to do our work. One key element has been enabling our teams to communicate and work flexibly away from the office. In order to do this we have turned […]

Feb 1 2021

Avaya Updates February 2021

This months Avaya update focuses on the End of Sale notice for the 1608 IP Deskphone. Avaya 1608 End of Sale This update provides notice for the End of Sale of the 1608-I IP Deskphone. The effective End of Sale date is March 8, 2021. As of this date, or when stock is depleted, these […]

Jan 28 2021

Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC

Wildix have announced the launch of their new webchat collaboration tool - 'x-bees'. Designed exclusively for sales teams, this tool enables single and group collaboration with prospective new clients all via a link on your emails address, web site, sales portal, even web posts. This new tool is a MUST for companies looking to grow their customer base.
Wildix mobile app on a mobile phone

Jan 15 2021

Sustaining a dispersed workforce through 2021: How do I present business as usual to my customers?

Whilst the COVID-19 pandemic has been – and still is – a huge burden to many businesses and industries, from a technology perspective, the immediate and unprecedented nature of the initial national lockdown and the continued “work from home if you can” government guidance during current national lockdown has driven previously ‘office centric’ organisations to […]
Microsoft Teams app on laptop and mobile phone

Jan 14 2021

How Reaseheath College have integrated Microsoft Teams into their Avaya Telephone system

With 258 million paid seats for Office 365, which includes access to Microsoft Teams and 75 million daily active users of Microsoft Teams during the Coronavirus pandemic, many businesses are now looking at their longer-term options to incorporate a more permanent voice, video and team collaboration strategy into their business, ideally using the technologies they […]

Jan 11 2021

Twelve months to help save the planet with Evoke

Evoke launch campaign to drive switch to Green Sustainable Energy What are you doing with your business to change? After watching Our Planet, many of you will have been enlightened by some of the devastating effects of climate change. Due to government funding and advances in technology, fully green energy can now be provided via […]
wildix communications endpoints supervision handset

Jan 4 2021

Wildix Updates January 2021

If you haven’t come across the name before, Wildix is a market leading phone system which is secure-by-design and offers a web-based Collaboration interface, meaning you can work from any device connected to the internet, any laptop or your personally-owned smartphone, without the need to download or install any client. Wildix won the best SME […]

Jan 4 2021

Avaya Updates January 2021

This month’s Avaya update focusses on three multi-award-winning communication and collaboration solutions that can operate completely stand-alone or fully integrated together. Avaya Vantage: Accelerate Digital Transformation Avaya have given a big revamp to the hardware and software for their K155, K165 and K175 Vantage phones. The Avaya Vantage range enables one-touch access to voice, chat […]

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