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Avaya Spaces workstream collaboration solutions on a mobile phone, tablet and laptop

Avaya launches new collaboration devices and new Spaces features

By David | May 28, 2021

This month’s Avaya product update focuses on the launch of new collaboration devices and new Spaces features.

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May 20 2021

Is it a good idea to put all your communications eggs in one basket?

With many organisations reviewing their current communications and digital transformation strategies, is an ‘end to end’ Microsoft Teams strategy the right approach?

May 3 2021

NEW Wildix x-caracal: Care for and control the performance of your sales team

This month’s Wildix product update focuses on the brand-new call centre monitoring and analytics from Wildix.

Apr 3 2021

Headset Housekeeping: How often should you replace your headset cushion pads for your team members?

Replacing the cushion pads on your headset is often way down on the list of organisational priorities, but this bit of tech equipment housekeeping should be a regular occurrence.
A female call centre employee at a desk speaking into a telephone headset

Mar 22 2021

Make it easier for customers to engage with your organisation with a new breed of CCaaS

This month’s product update focusses on the brand-new Horizon Contact Cloud based, omni-channel contact centre.
A male employee sat on the floor at home working on a laptop, with a young child in his lap.

Mar 19 2021

Hybrid Working: High on the agenda for 70% of UK businesses

How businesses are shifting from forced ‘home working’ to planned ‘hybrid working’ strategies to underpin their future success.
A woman working at a laptop from her brightly coloured kitchen

Mar 12 2021

“Work in their shoes”: Setting the gold template for customer service

Only by working in your customers shoes can you deliver the levels of customer service they now expect

Mar 5 2021

A simple telecoms hack to help your marketing budget!

How can inbound numbers provide campaign insight and analysis that will help you to improve future marketing spend and campaign targeting?
fibre optic cables up close

Feb 10 2021

There’s light at the end of the fibre as Virtual1 connects with CityFibre

Virtual1 has announced a collaborative partnership with the third largest national digital infrastructure provider, CityFibre.

Feb 10 2021

Are you suffering from ‘Headset Fatigue’?

The last 12 months have seen a complete change in the way that we work, where we work,  and for many the tools that we use to do our work. One key element has been enabling our teams to communicate and work flexibly away from the office. In order to do this we have turned […]

Feb 1 2021

Avaya Updates February 2021

This months Avaya update focuses on the End of Sale notice for the 1608 IP Deskphone. Avaya 1608 End of Sale This update provides notice for the End of Sale of the 1608-I IP Deskphone. The effective End of Sale date is March 8, 2021. As of this date, or when stock is depleted, these […]

Jan 28 2021

Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC

Wildix have announced the launch of their new webchat collaboration tool - 'x-bees'. Designed exclusively for sales teams, this tool enables single and group collaboration with prospective new clients all via a link on your emails address, web site, sales portal, even web posts. This new tool is a MUST for companies looking to grow their customer base.
Wildix mobile app on a mobile phone

Jan 15 2021

Sustaining a dispersed workforce through 2021: How do I present business as usual to my customers?

Whilst the COVID-19 pandemic has been – and still is – a huge burden to many businesses and industries, from a technology perspective, the immediate and unprecedented nature of the initial national lockdown and the continued “work from home if you can” government guidance during current national lockdown has driven previously ‘office centric’ organisations to […]

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