Is it a good idea to put all your communications eggs in one basket?
With many organisations reviewing their current communications and digital transformation strategies, is an ‘end to end’ Microsoft Teams strategy the right approach?
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Our Latest News
This month’s Avaya product update focuses on the launch of new collaboration devices and new Spaces features.
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NEW Wildix x-caracal: Care for and control the performance of your sales team
This month’s Wildix product update focuses on the brand-new call centre monitoring and analytics from Wildix.
Headset Housekeeping: How often should you replace your headset cushion pads for your team members?
Replacing the cushion pads on your headset is often way down on the list of organisational priorities, but this bit of tech equipment housekeeping should be a regular occurrence.
Make it easier for customers to engage with your organisation with a new breed of CCaaS
This month’s product update focusses on the brand-new Horizon Contact Cloud based, omni-channel contact centre.
Hybrid Working: High on the agenda for 70% of UK businesses
How businesses are shifting from forced ‘home working’ to planned ‘hybrid working’ strategies to underpin their future success.
“Work in their shoes”: Setting the gold template for customer service
Only by working in your customers shoes can you deliver the levels of customer service they now expect
A simple telecoms hack to help your marketing budget!
How can inbound numbers provide campaign insight and analysis that will help you to improve future marketing spend and campaign targeting?
There’s light at the end of the fibre as Virtual1 connects with CityFibre
Virtual1 has announced a collaborative partnership with the third largest national digital infrastructure provider, CityFibre.
Are you suffering from ‘Headset Fatigue’?
The last 12 months have seen a complete change in the way that we work, where we work, and for many the tools that we use to do our work. One key element has been enabling our teams to communicate and work flexibly away from the office. In order to do this we have turned […]
Avaya Updates February 2021
This months Avaya update focuses on the End of Sale notice for the 1608 IP Deskphone. Avaya 1608 End of Sale This update provides notice for the End of Sale of the 1608-I IP Deskphone. The effective End of Sale date is March 8, 2021. As of this date, or when stock is depleted, these […]
Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC
Wildix have announced the launch of their new webchat collaboration tool - 'x-bees'. Designed exclusively for sales teams, this tool enables single and group collaboration with prospective new clients all via a link on your emails address, web site, sales portal, even web posts. This new tool is a MUST for companies looking to grow their customer base.
Sustaining a dispersed workforce through 2021: How do I present business as usual to my customers?
Whilst the COVID-19 pandemic has been – and still is – a huge burden to many businesses and industries, from a technology perspective, the immediate and unprecedented nature of the initial national lockdown and the continued “work from home if you can” government guidance during current national lockdown has driven previously ‘office centric’ organisations to […]
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