Meet Your New Favourite AI Sales Teammate

Meet Your New Favorite AI Sales Teammate

Meet Ellie

Ellie isn’t your typical virtual assistant — she’s a multilingual, always-on agentic AI designed to do more than just respond. She takes action, drives engagement, and accelerates results around the clock.
Built into Wildix’s Unified Communications platform, Ellie transforms everyday interactions into efficient, automated sales and service workflows.

Sales? Covered.
Support? Handled.
Insights? Delivered in real-time.

While your team focuses on building relationships, Ellie takes care of the rest.

Introducing Ellie — Your Always-On Call Companion

Missed calls = missed opportunities. Whether it’s after hours or during peak times, unanswered calls can cost you leads and frustrate customers. That’s where Ellie comes in. Powered by agentic AI, Ellie ensures you never miss a beat — or a lead. She streamlines communication, follows up automatically, and keeps your team in the loop.

Chat with Ellie

Here’s how she makes it happen:

Lead Qualification: Assesses inbound leads based on intent, urgency, and fit. So sales teams focus on the right prospects.
Automated Scheduling: Books meetings and syncs seamlessly with calendars and CRMs.
Automated Follow-Ups: Instantly responds to missed calls and messages, keeping conversations alive with personalised outreach.
Intelligent Routing: Directs enquiries to the right team member with full context, reducing delays.
CRM Integration: Works with platforms like Salesforce and HubSpot to log notes and updates, no manual entry required.
Live Call Support: Provides real-time data and prompts during conversations to keep teams informed and help them respond faster and with more accuracy.
Team Support: Assists with onboarding and internal support, ensuring staff always have the info they need.

Photo of a female with icons overlayed to show artificial intelligence

Let’s look at a typical day with Ellie.

A lead comes through your website, cue Ellie:

Qualify the lead

using your custom logic

Put a sales call directly

into a member of your team’s calendar

Add details of a lead opportunity

to your CRM

Send a personalised email

with tailored content to the prospect

Using chat

give your team the heads up, “Hot lead ready to engage.”

Chat with Ellie

Let’s explore some scenarios…

It’s after hours and a customer calls in with a billing query:
- Ellie will greet the caller with a personalised message
- Using your integrated ERP, access their billing record
- Reference policy information to answer the callers’ questions
- Record the interaction in your helpdesk platform
- Mark the ticket – “resolved by AI, no escalation needed.”
A new member of the team needs a hand applying a discount code that’s more than 10%:
- From accessing the pricing policy in your knowledge base, detail the rules and steps needed, through chat
- Link to the correct forms
- Adding a supportive shoulder, “Need help submitting? I’m here.”
A big event is around the corner, and the marketing team wants to confirm attendance:
- Reach out to every invitee with a warm, branded voice
- Confirm attendance, share event details, and answer FAQs, all in one smooth call
- RSVP responses are logged in your CRM automatically, and your team gets updates
- “20 confirmed, 3 follow-ups needed”

Why Businesses Love Ellie

Always-On Intelligence: Ellie works 24/7, capturing leads, logging notes, and triggering workflows, even after hours.

Multilingual Brilliance: Fluent in over 15 languages, she fluidly switches between French at the front desk, Spanish on WhatsApp or German in chat, and always GDPR-compliant.

No-Code Deployment: Get started in minutes with Wildix’s no-code studio or scale with open APIs.

GDPR-Compliant: Built with privacy at the core, Ellie keeps your data safe and your operations compliant.

Industry-Proven: Already embedded in 2,000+ businesses across healthcare, retail, education, and more.

Example sales follow up conversation through the chatbot by Wildix.

Real-World Magic Across Industries

Retail: Restocks inventory by voice command. No screens, no stress.
Healthcare: Schedules appointments, verifies insurance, and updates patient records automatically.
Professional Services: Logs meeting notes, updates CRMs, and routes tasks in real time.
Public Sector: Handles resident enquiries and escalates urgent issues instantly.

Ellie doesn’t just understand your business, she moves it forward.

Who is Ellie for?

If your team juggles calls, chat, emails, and customer requests, Ellie is ready to help. She’s perfect for:

Fast-paced sales teams
Customer service departments
IT and operations managers
Anyone tired of repetitive tasks and missed opportunities

Are you ready?

Ellie fits right into your Wildix UCaaS environment. No heavy lifting. No IT headaches. Just plug in, power up, and let Ellie do the rest.

Smarter Communication Starts Here

Ellie AI isn’t just smart, she’s proactive, multilingual, and built to execute. She’s not a tool. She’s a teammate. Book a demo or chat with us today, and discover how Ellie AI makes your communications work smarter, so you don’t have to.

Example chatbot conversation using Wildix

Pssst…for those that keep hearing the buzzwords but don’t have the time to research them, we’ve got you! Here’s a quick look at Generative AI vs Agentic AI.

Quick Generative AI vs Agentic AI Comparison:

FEATURE	GENERATIVE AI	AGENTIC AI
Main role	Produces creative content	Carries out tasks independently
How it Interacts	Follows prompts and reacts	Takes initiative to meet goals
Skills	Spotting patterns and creating	Planning and doing
Best For	Art, writing, design	Managing tasks and workflows

Ready to give Ellie a try?

When you need support, information, or just want to say hey, you can either click the orange chat button in the bottom right-hand corner of our website or use the Chat with Ellie button below to start a conversation.

Chat with Ellie

Meet Your New Favourite AI Sales Teammate

Meet Your New Favorite AI Sales Teammate

Meet Ellie

Sales? Covered.
Support? Handled.
Insights? Delivered in real-time.

Introducing Ellie — Your Always-On Call Companion

Here’s how she makes it happen: