For the Sales and Marketing guys at Evoke it’s all blogs, newsletters, Mailchimp, playing with new products, SEO and a world of fun fun fun. But not to be out done the Service Team have been having some fun of their own developing our all new Evoke Telecom ‘online service portal’ which will be launched for our customers early next year. So, as we get close to launch we thought we might give you a wee sneaky peep of what is to come.
Log-in will be through our website and will take customers via a unique user name and password, to their own service window. Here you will be able to create your own service ticket or log a service note or request.
This is what it will look like:
You will also be able to get updates on any live or recently closed tickets. Plus when we update any live ticket or case you will get an email so that you can click back through to your portal and both pick up the latest details and respond directly to our engineers. Exciting stuff.
Below is a screen shot of testing we were conducting only yesterday:
So, watch this space. In a month or two you will be able to log into your own service portal and stay up to date with any ticket you might have in the system. A fabulous improvement to our already fabulous service.