Avaya pioneer next generation safety solutions for the Emergency Services using a video endpoint.
Above: Markus Bornheim – Avaya International Practice Lead Public Safety & Emergency Service at Avaya Deutschland GmbH
The Evoke team are honoured to have worked with Markus to pioneer the first UK Avaya Safe School solution into the Loughborough Schools Foundation. Building on his role as Avaya International Practice Lead for Public Safety and Emergency Services, Markus is driving leading edge change in the emergency services sector using Avaya technology. We thought you would be interested to see what developments he has made in this area.
There is growing interest and conversation within Public Safety and emergency Services about the use of drones to support effective emergency response. The European Emergency Number Association (EENA) launched a community “Emergency Services and drones Network” a few years back, which came already to very relevant results, looking into the operational aspects of drones.
One of the key questions Markus has heard many times in conversations is:
“How do we get the video into the Command & Control room, if we want to avoid streaming to end-user centric online platforms?”
Avaya’s flexible Unified Communications (UC) and Call Centre (CC) applications offer the ability to enable drones as a full voice and video enabled endpoint. With this the drone becomes merely an extension that simply feeds into a secured video conferencing platform like Avaya Equinox Conferencing. For specific workflows customers have a simple elegant package that is both off the shelf and fully customizable. Markus first showcased this during the first EENA Drone Summit in September 2018 at Brussels Fire Brigades.
This new video now highlights the evolution of the Brussels Fire Brigades demonstration, showcasing an Avaya XTE240 video endpoint – usually an executive or small office video endpoint – to be integrated into a ruggedised, power-independant and LTE-enabled “Drone Video Kit”, allowing autonomous operation in the field for one hour.
For many emergency services this is a kit which can be used in their current way to leverage drones in emergency or crisis response.
The next step would be to connect a drone in an autonomous BVLOS (Beyond Visual Line of Sight) flight mode directly through the drone’s control and management centre, using an API connection between the Drone Management Platform and the Avaya Collaboration Platform, but that’s another story which you will hear about from me in “Drones on Avaya Equinox Video Conferencing – Part 2” soon 😉
Enjoy the video!
What an exciting development Markus, we can’t wait to hear how your amazing work progresses in Part 2.