A telephone is a telephone, right?
Well actually no! Not when it comes to the hotels and hospitality industry. In Hospitality a telephone and more importantly a telephone system can be the difference between a 5* customer experience and a stay that you are not likely to repeat again.
The difference isn’t in what you the guest can do with the handset in your room, it’s more how the hotel can use the system to make your experience the best it can possibly be.
Most hotels run their room and client billing management through speciality hotel software. This software is updated when a room is being cleaned, a mini bar needs stocking, a client has used a billable service.
“So what?”, we hear you say ~ well, what about if there was a telephone system that allowed important information to be ‘dialled’ directly into the hotel software from individual rooms / suites in the hotel?
- A hotel can know when a room is made up by the maid dialling a short code into the room handset
- Refill the mini bar by simply dialling short codes into the handset in the room
- Update guests’ mini bar bill from the handset in the room
- Request maintenance
- Set a call limit or manage types of calls that can be made
The Ericsson-LG iPECS UCP telephony system is that solution. It has been especially designed for hotels with its optional built in software integration. This enables the telephone system to directly update the hotel PMS software and the PMS software to update the phone system immediately – via real time bi directional software.
Can you imagine arriving early at the reception desk to be told,
“I can see from our system that the maid started making up your room 15 minutes ago. If you would like to take a seat in our bar or reception I will pop across and fetch you when the maid’s servicing is complete. Our system will tell me immediately when she finishes.”
The Ericsson-LG iPECS UCP also offers the General Manager of the hotel much more. Wireless (and DECT) handsets, or a special mobile telephone app, can be attached to the hotel telephone system so key and mobile staff can be contacted anywhere anytime. This is so important for customer care and TripAdvisor ratings because as we all know, when a guest has a problem, they want it resolved now!
You can also have access to additional guest services directly from your room handset, e.g. wake up calls, your own voicemail, or the ability to have restricted dial to and from chosen rooms in the hotel. A conference line for business users. One touch dialling for the restaurant, bar, spa or concierge – and a whole host of other features to enable a hotel or hospitality venue to provide you with the very best customer experience imaginable.
If you run a hotel or you are in the hospitality industry and would like to know more please feel free to give us a call.
