Effective communication is undoubtedly one of the most important aspects of doing business. With an increasing number of businesses embracing Unified Communications technology, headsets are becoming a key catalyst in increasing productivity and supporting mobility. Previously headsets have been viewed as a ‘peripheral’ commodity item that large call centres use. Now the headset market is really exploding as the benefits of headsets are starting to be more widely recognised and accepted as important business tools. As more businesses move to smaller premises and smaller desk footprints to reduce costs and maximise space, at Evoke, we are often asked to deploy telephony solutions with soft clients only where the computer or laptop is responsible for call control. Without a physical handset, a good headset is important to ensure call quality and a good experience for the customer and employee.
Productivity
Recent studies have proven that by using a headset, the hands of employees are free to focus on other tasks, pushing up productivity by as much as a whopping 43 per cent. So, can the humble headset practically double your employee productivity or is this just sales talk?
While regular headsets enable you to keep your hands free, the use of a wireless option means that users can leave their desks and move around during calls, while handset lifter / EHS cable allows users to answer the telephone while away from their desk through the headset ringing during an incoming call. The latter benefit means that workers do not have to spend as much time chasing up voicemails, enhancing efficiency and productivity. That’s a fair point and let’s not forget the health benefits of being able to regularly stand and move around along with the increased success benefits of ‘selling whilst you are standing up’ for the employees that are promoting a service.
Headsets also eliminate the need to hold a phone to one ear, which can often lead to poor posture, back pain and increased employee sickness days.
Quality
While headsets can improve productivity, they are also capable of allowing employees to offer a better service.
Wearing a headset means the microphone stays in the same position, no matter how much the users move their head. This means the voice quality and volume stays constant.
Better still, the right type of headset will also offer a microphone with noise-cancelling technology, allowing for companies to offer a great service even if they happen to be in a noisy environment.
Mobile
Working on the move or from home has become common practice for many businesses, which often must make sure they have the right equipment to keep up with competitors and enable their employees to work effectively, as if they were in the office.
The smartphone has become one of the most vital tools to have when it comes to mobile working, often linked via a downloadable application to the businesses Unified Communications telephony solution. This has led to a greater preference towards headsets, as they allow users to talk to customers and colleagues while sending and receiving information on their device.
At Evoke we support the market leading top 3 headset brands – Jabra, Plantronics and Sennheiser along with the rapidly growing brand ‘Agent headsets’. We have had great feedback from this range and we believe they are good quality at a very fair price. The brand and type of headset you require will depend on how you want to use them and what environment your users will be working in. Headset types may vary amongst your team. The Evoke team can work with you to help you make the right choices. Please speak to a member of the team for more information or to request a headset quotation. (01509) 278278, Option 1.
