Business Lock-Down Messages for your telephone system
Following the escalation in Corona Virus cases in the UK, most of us have been asked to vacate our seats at the office and set up a work station at home. Some of us have screens and keyboards, some laptops, some iPads and smart-phones, and some just have calls coming in on their home telephones that have been diverted from the company telephone system.
But, when your customers, suppliers, partners, staff and even students call your business telephone number how are they greeted and informed about your current business status?
Messaging on your phone system might actually take away the need to answer the call that is coming in.
With this in mind, here are some thoughts on some messages for your phone system.
Welcome Message – Offices are closed.
“As a result of the Corona Virus outbreak – we are currently closed until further notice. Please check our website for further details and updates as to when we will reopen. Thank you for your understanding during these difficult times.”
Welcome Message – Offices Open and the team are home working.
“Welcome to ……….., we are open for business as usual and our teams are currently home working in line with government recommendations. We will answer your call as soon as possible but if we are not able to answer your call quickly please feel free to email us at ……………and we will come back to you as soon as we can. Thank you for your understanding at this difficult time. ”
Should your caller choose to hold and wait for their call to be answered, here is a helpful suggested sequence.
Caller On Hold
“Sorry that we have not been able to get to your call. Our team are extremely busy and working hard to answer calls as swiftly as possible. Please do continue to hold and we will answer your call as soon as possible.”
“We are sorry that we have not been able to get to your call. Our team are extremely busy and working hard to answer calls as swiftly as possible. If you would prefer you can email the team at ……………and we will come back to you as quickly as we can. Thank you for your understanding at this difficult time. ”
Out of Hours Suggestion
“Thank you for calling ………., our office is now closed for today. During normal business hours – and as a result of the Covid 19 outbreak – we are experiencing high levels of calls, so please email ……………….. and your email will be dealt with as quickly as possible. Thanks for your patience during this challenging time.”
Personal Voicemail Suggestion
“Welcome to the voicemail service for ……….. I am working from home during the current Business Isolation period. You can contact me on my mobile telephone number which is ………. Or you can email me at ….. Thank you for your understanding during this challenging period.”
If you would like any ideas for slightly different circumstances then please do drop us a line and we will be happy to pen some lines for you – our pleasure!
Otherwise, should you need help at all with any of the above then please do not hesitate to contact us – either by phone 01509 278278 or by email at [email protected]
We hope the above has been helpful and plan to send more checklist thoughts and updates to help you whilst we all work our way through this challenging period.
The team at Evoke Telecom are here to help so please do not hesitate to give us a call.
Stay safe, stay home and please do stay well