XCaaS Contact Centre: Bringing UCaaS and CCaaS into a single integrated cloud-based communication solution.

8×8 provides a single, easy-to-use cloud platform for your contact centre, voice, video, chat, and Microsoft Teams integration—enhanced with artificial intelligence to empower your team with the best tools for success.

Trusted by over 3 million customers, 8×8 is a go-to solution for organisations in the NHS, retail, government, and beyond. 8×8 excels at bridging the gap between internal and external communications by combining the features of a Unified Communications solution with the capabilities of a cloud-based platform. The result is an intuitive, all-in-one system that simplifies your communication needs. No matter the industry, we can tailor a solution specifically for your business requirements.

What is more, with 8×8 you don’t have to put all your users onto a Contact Centre subscription, nor do you need them to be on a separate platform or solution! Because with 8×8 there is a licence for everyone, be that a simple voice user on the X1 subscription – right through to the top-end Omni-Channel, MultiMedia X8 user. And of course, the one thing everyone has in common is that they are ALL together on your 8×8 platform. Simple.

Omnichannel Routing

Enable seamless communication with clients by providing live support across voice and their favorite digital channels—all while empowering your team to handle more calls and respond faster.

AI-Powered Conversations

Create a great first impression with intelligent, AI-driven interactions across voice and digital channels. Empower customers to find solutions quickly—without the need for an agent.

Agent and Supervisor Workspaces

Designed for every role in your contact centre, the user-friendly interface enhances agents’ productivity and gives supervisors a powerful, unified dashboard for complete oversight.

Key Features

Let’s break down the solution into some key features and benefits. There are too many to list, so we’ve picked some of our favourites:

1. Multi-tenanted Cloud Solution

No need to build your customised solution brick by brick. Instead, take a slice of an existing solution and simply pick the best license for you, from basic to complex.

2. Robust Analytics

erformance metrics, usage dashboards, and reporting features provide valuable insights and analysis of both historical and real-time customer communications.

3. Cutting-Edge Cloud PBX Solution

Designed for businesses of all sizes, offering unlimited calling, multi-level auto-attendant, flexible call flows, and international coverage.

4. Simplified Call Management

Efficiently distribute incoming calls, enhancing customer interactions and boosting staff efficiency.

5. Easy Administration

Manage user setup, system configuration, and overall administration through a singular interface.

6. Secure Payment Processing

Ensure compliant and secure payment handling.

7. Multiple Integrations

Seamlessly integrate with today’s leading business applications, providing a consistent unified experience.

8. All-in-One Cloud-Based App

A centralised hub for both Unified Communication and contact centre solutions, accessible on desktop and mobile devices. Enjoy voice, video, chat, and fax from your desktop PC or smartphone.

9. Secure Payment Processing

Ensure a compliant and secure payment handling process that allows contact centres to easily and securely manage payment authorisations, helping to meet compliance requirements.

10. 8×8 Secure Pay

A payment processing solution that allows contact centres to easily and securely manage payment authorizations, helping meet compliance requirements. It eliminates the need to switch between multiple applications with a platform that allows effortless call transition between desk phones, desktops, or mobile apps.

11. Microsoft Teams Integration

Enhance Microsoft Teams with direct routing, allowing you to view team availability and make calls without leaving Teams. With the 8×8 Voice for Microsoft Teams app, users can send or receive business SMS, MMS, or faxes within Teams, improving workflow efficiency.

Discover how 8×8 Contact Centre can transform your business today.

Get in touch today