Evoke Telecom Services Limited
Making communication work
Horizon Cloud PBX is Gamma’s complete next generation hosted communications service that provides businesses with extensive fixed and mobile telephony capabilities, accessed via an easy-to-use web portal.
Manage your organisation’s entire communications from multiple sites down to individual users, via a simple web-based interface.
Benefit from an end-to-end service that covers all your needs – from core network to hosted endpoints and applications.
Save money while improving the interoperability between your mobiles and business telephones using Gamma’s business-grade network.
Dedicated fibre connections or managed ethernet circuits with QOS (quality of service) routers are provided – delivering the same audio quality of a fixed line but via a cloud-based system.
From built in Auto Attendant, providing callers with menu options for call routing to One Number anywhere, ensuring Home, office and mobile workers can all be contacted as if they were all in one office, irrelevant of their physical location.
From manufacturers such as Cisco, Polycom and Yealink, enabling full feature set on a device of your preference.
Start with a business telephone and voice mail as standard and add the additional options and features that you need to maximise your productivity.
Adds in instant messaging, audio and video conferencing and file sharing, all in one application for both mobile and desktop devices.
Incorporates Multi-Media contact centre capability and excellent real time and historic reporting that works seamlessly with your Gamma voice service.
Enables full voice capability natively into Microsoft Teams.
Increase customer and employee satisfaction with Horizon Collaborate.
In today’s digital-first world, businesses need to be more agile than ever before, able to respond to customers quickly by ensuring employees are equipped to handle a constant flow of queries across multiple channels, and distributed working locations.
Built on the award-winning Horizon business phone system, Horizon Collaborate addresses all these needs, designed for companies looking to increase productivity, improve collaborative team working and accelerate business decision making to better serve customers.
Horizon Collaborate offers home/remote working with full mobility, instant messaging, audio and video conferencing and file sharing, all in one application for both mobile and desktop devices.
Transform how quickly and efficiently information is shared, satisfying customers’ demands more quickly as well as increasing employee productivity.
Improve employee experience and engagement by giving them access to a range of multi channel communications accessible via our single application.
Cater for Millennials and Gen-Z who are set to become the largest generation in your workforce and expect any technology to be fast, accessible and on-demand.
Replace multiple comms products with a single UC package to drive down IT costs and increase functionality.
Provide comms tools that permit users to find the right person in an instant, enhancing decision making and efficiency.
Exceptional Cloud Contact Centre Technology Aligned to Your Business Needs
In a world dominated by mobility and the consumerisation of technology, users demand an effortless experience. They want to use WhatsApp, Twitter, web chat, email, SMS, Facebook and cleverly routed calling to connect. As customers have become channel agnostic, the medium for communication has become less important than the convenience of use and the immediacy of response.
Gamma’s Cloud Contact Centre solution delivers a contact centre capability that works seamlessly with your Gamma voice service.
Connected Agent Applications come with comprehensive supervisor and wallboard functions and integrate with multiple data management systems.
One-Click Provisioning of our hyper-scale cloud is delivered via an always-on service, with elastic scalability for instant flex-up and down as and when needed.
Advanced Routing saves customers time during busy periods; making routing decisions based on CLI or contextual CRM data, or providing self service functionality as an alternative.
Open Standards APIs enable seamless integration with a wide variety of CRM, ERP and WFM systems, plus any web-based API for call routing and two-way business processes.
ISO27001 certification and use of Tier 1 data centres mean we already adhere to the most rigorous security compliance regulations.
The portal offers multiple levels of reporting and management data. It provides everything from basic summary call reports to full cradle-to-grave web logs of every button click, menu path, spoken prompt and agent action.
Free calls, enhanced call control features and carrier grade infrastructure. Maximise value from your Teams environment.
Microsoft Teams Direct Routing is the flexible, accessible and cost-effective alternative to Microsoft Calling Plans allowing you to make calls external to your business from Microsoft Teams.
Gamma has built a bespoke Direct Routing architecture to enable full voice capability natively into Microsoft Teams.
Any company using Microsoft Teams as their unified communications tool can implement Direct Routing from Gamma as their preferred provider for voice and benefit from cost savings, increased functionality and support for migration.
Enable full PSTN breakout to the public telephone network
Lower cost alternative to Microsoft Calling Plans and allows you to maximise existing 365 license costs
Operational excellence from the UK’s leading SIP trunking provider
No expensive outlay as there’s no need for traditional hardware