Eduction Case Study

St Peter & St Paul Academy

Enhancing communication for a thriving school community with tailored telephony solutions.

Client

St Peter & St Paul Academy

Our Services

Avaya IP Office Telephone System
Consultation and Advice
System Installation and Migration
Technical and Commercial Support
Long-term Communication Solution

About St Peter & St Paul Academy

St Peter & St Paul CE Academy, is situated in the Charnwood town of Syston in Leicestershire. Proud of its close links to the village church (which itself dates back to the 15th century) and the local community, the school strives via a team of dedicated staff to provide a happy and secure environment where pupils can thrive and realise their full potential.

Ever mindful of changing times, the school keeps up to date with new technologies and recognises the importance of investment where improved conditions or practices can be delivered for the benefit of both staff and pupils.

The Challenge

The school had been running for many years with an old and dated telephone system. This system was offering the school little more than calls in and out and an answerphone.

As a consequence school staff often found themselves working around the system, manually passing messages where the old telephone system came up short. In particular the lack of functionality in the old telephone system was meaning that the reception and front office staff could often find themselves stretched at busy times, particularly when dealing with absences and absence reporting.

The Solution

Working closely with Evoke Telecom, Gaylene Sanders, the Business Manager, evaluated various telephone systems to meet the school’s needs while focusing on cost savings and value for the Senior Leadership Team and Board of Governors. The Ericsson-LG eMG80 iPECS emerged as the best solution, offering features such as Auto Attendant for call routing, voicemail and voicemail-to-email, hold music or information, on-demand call recording, and a night service solution. The team was also able to select handsets suited to different needs, from full-function models for reception to budget options for classrooms and ancillary areas, ensuring a tailored and cost-effective solution.

The Benefits

St Peter & St Paul CE Academy now has a telephone system that directs callers exactly to where they want to go without the need for every call to be answered by the front office team.

Absences are effectively managed by the school telephone system. Reported absences are recorded and delivered as .wav files into the school office email inbox and then conveniently filed for future reference and retrieval. The new system now offers a friendly background environment, be it music or message, for callers waiting on hold.

The night service deploys automatically and offers calling and answering options once the school office is closed at the end of the day or week.

Finally, the team now have access to call recording facilities should they find themselves managing a call that might require a different form of management or approach.

All of this being delivered at a lower price than was being paid for the previous aged telephone system.

Evoke Telecom Services and Ericsson-LG’s iPECS telephony, delivering a powerful communications solution for St Peter & St Paul CE Academy.

Vicky Barwell, Principal

The team at Evoke provided a personal service that you rarely find these days. They installed a new telephone system for us with all the options we needed to ensure that our communication with parents and the wider community is effective and easy to use.

David kept in touch regularly to make sure that everything was going well and that we had everything we needed. The technicians that installed the system were efficient and friendly and nothing was too much trouble for them. Follow-up support has been excellent and we are now negotiating to move our line rental and calls to Evoke.”

School Business Manager, St Peter & St Paul CE Academy Gaylene Sanders