The Benefits
The deployment of the new Wildix solution has truly transformed how TTG operates, providing a personalised, containerised cloud platform tailored to their exacting needs.
TTG now benefit from a GDPR/FCA-compliant, future-proofed communications system that supports both office and home workers. Compliance is assured, with call recording accessible anytime, anywhere through the AWS/RAMP platform and protected from being turned off by any user. Built-in call reporting delivers valuable performance metrics for remote workers and key customer service KPIs.
The simplified licensing model and single web interface allow for seamless communication across channels, with up to 10 endpoint instances per user. TTG’s technical team can now make instant platform changes in-house, while previous investments have been preserved through the integration of legacy devices like conference phones and Gigaset DECT handsets.
In short, Evoke has delivered a fully compliant, flexible, and future-ready platform that perfectly aligns with TTG’s digitalisation goals, ensuring they’re equipped for many successful years ahead. A top-grade performance from the Evoke team!
“Prior to engaging with Evoke, TTG were accustomed to using traditional style desk phone handsets in our company office space, having evolved from legacy ISDN30s with self-hosted telephony, to various implementations of VOIP from a range of providers.
Like many businesses, the COVID19 pandemic forced a change to TTG’s ways of working which in turn prompted a review of the existing system. It quickly became apparent that the Wildix product suite would offer significant improvements and future potential uses both in and out of the office with the rich feature set.
Wildix has ultimately revolutionised TTG’s telephony abilities in all departments with its suite of equipment, software and apps. It has simplified the licensing model and empowered TTG’s technical team with greater control.
Evoke have provided an unrivalled service from the initial sales presentation, having fully understood TTG’s business needs and offering solutions to maintain the firm’s ongoing regulatory obligations. Having now been fully onboarded, the service continues to be faultless. The Evoke team are always responsive and clearly pride themselves on their service levels.”