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Bespoke live chat and chatbot integration

SoftTrain Cloud – Wildix Telephone System Integration

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SoftTrain Cloud and Wildix live chat and chatbot integration platform screenshot on a desktop computer

Deliver a personalised customer experience with SoftTrain Cloud’s Live Chat & Chatbot integration.

Unlike one-size-fits-all solutions, this product provides the flexibility to create a chat experience that suits your business needs. You can give your customers a customised chatbot experience tailored to your requirements before connecting users to a live agent.

When integrated with the SoftTrain Cloud Analytics tool, you can access complete chat transcripts, filter conversations, and view AI-driven sentiment ratings for each interaction.

Key Features…

Customisable Chatbot Integration

Set up tailored chatbot experiences and initiate live chats to a hunt group on the phone system.

Seamless Call Initiation

Start a phone call directly from a live chat session.

Chat Filtering

Filter chat interactions by date, agent, or sentiment rating for more targeted analysis.

Keyword Search

Easily search chat transcriptions for specific keywords.

Transcript Access

Access and review full chat transcripts.

Platform Screenshots

SoftTrain Cloud live chat and chatbot integration screenshot of chat functionality

SoftTrain Cloud and Wildix live chat Sentiment rating icon screenshot

SoftTrain Cloud live chat and chatbot integration Sentiment rating icons screenshot

Softrain cloud and Wildix View full transcript of the chat platform screenshot

Get Started with SoftTrain Cloud today to make the most of your Wildix Cloud solution.

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Let’s Explore the Key Features

Live Dynamic Wallboards

Call Recording Storage

Pause/Resume Controller

CRM Integration

Analytics

Call Recording AI