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Post-Call Action

SoftTrain Cloud a Wildix Cloud solution

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SoftTrain Cloud and Wildix Post Call Actions Primary reason selection screenshot

Improve call tracking and reporting with SoftTrain Cloud’s Post-Call Actions feature.

After a call ends, a pop-up will appear allowing agents to select customisable primary and secondary reasons for the call, which can then be reported on through SoftTrain Cloud’s analytics product. This data can be filtered and reported on using the Analytics tool, allowing for detailed insights into primary and secondary call reasons and trends. Email reporting options make it easy to stay updated on call activity and performance.

Key Features…

Call Reason Logging

Record both the primary and secondary reasons for each call.

Reason-Based Filtering

Filter calls by primary, secondary, or both reasons for targeted insights.

Custom Call Reason Reports

Generate detailed reports that break down call reasons for analysis.

Email Reporting

Receive call reason reports directly via email.

Note: Analytics features require the Analytics product.

Platform Demo Video

Platform at a Glance Screenshots

Primary reason selection

SoftTrain Cloud and Wildix Post Call Actions Primary reason selection screenshot

Secondary reason selection

SoftTrain Cloud and Wildix Post Call Actions secondary reason selection screenshot
Analytics breakdown of Call Reasons including filtering for Primary and/or Secondary call reasons
Analytics breakdown of Call Reasons including filtering for Primary and/or Secondary call reasons screenshot of the soft train cloud platform

Let’s Explore the Key Features

Live Dynamic Wallboards

Call Recording Storage

Pause/Resume Controller

CRM Integration

Analytics

Call Recording AI