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SoftTrain Cloud – Wildix Telephone System Integration

SoftTrain Cloud integrates seamlessly with Wildix Cloud and WebRTC solutions, providing your business with enhanced functionality and collaboration tools.

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Welcome to SoftTrain Cloud

We’re proud of our long-standing partnership with Wildix, allowing us to provide a comprehensive communication platform that enhances agility, efficiency, and connectivity for your business.

photograph of a person holding cloud telephony icons

Wildix, a global leader in telecommunications, pioneered the first cloud-based, browser-driven UC and VoIP PBX solution, and they continue to set the standard with their innovative technologies.

To further enrich our offering, we welcomed SoftTrain Cloud as a trusted, approved third-party supplier. Their value-added integrations work seamlessly with our Wildix Cloud and webRTC solutions, delivering even greater functionality and collaboration tools for your business.

To get the most out of your Wildix system, we offer additional complementary services from SoftTrain Cloud. These solutions enhance functionality and streamline your communications setup:

Key Features…

Live Dynamic Wallboards

Gain real-time visibility into your phone system activity.

Call Recording Storage

Secure, encrypted storage that archives recordings, freeing up valuable space while ensuring compliance.

Call Recording Controller

Easily pause and resume recordings to meet regulatory requirements.

CRM Integration

Seamless integration with most CRM platforms for efficient screen-pops and click-to-call features.

Analytics

Access comprehensive data and reporting for both current and historical call recordings.

Call Recording AI

Automated call transcription and AI-powered sentiment analysis to gauge call quality.

Live Chat & Chatbots

Create customised chatbot interactions, with AI-driven sentiment ratings for live chats.

Post-Call Actions

Log the primary and secondary reasons for each call.

Let’s Explore the Key Features

Live Dynamic Wallboards

Call Recording Storage

Pause/Resume Controller

CRM Integration

Analytics

Call Recording AI