Call Recording Pause / Resume Controller

SoftTrain Cloud – Wildix Telephone System Integration

SoftTrain Cloud integrates with the Wildix phone system through a Chrome Extension that automatically pauses call recordings whenever a customer enters sensitive information, like credit card details or personal data, into a web form.

Once the information is submitted, the recording picks up right where it left off—it’s Payment Card Industry (PCI) compliant and keeps things secure and hassle-free.

Key Features…

Pause Call Recording

A call will automatically pause recording when users input sensitive data into web forms.

Resume Call Recording

The Call will automatically resume recording once data entry is complete.

Action Logging

A record will be logged of all pause and resume actions for transparency and compliance tracking.

How does Wildix Integrate with SoftTrain Cloud?

Built as a Chrome Extension
Created by SoftTrain Cloud for total control over your call recordings

Here is how it works…

The Wildix Chrome Extension intelligently detects when users input data into a pre-configured web form and automatically pauses call recordings by initiating an API to the phone system. Once the data entry is complete, the extension seamlessly resumes the call recording through another API to the phone system. This fully automated process requires no manual intervention from the user, ensuring a smooth and secure experience.

The table below outlines the available features for each CRM tool and includes videos of the integrations (where possible).