Call History Reporting
Comprehensive call history reports across the phone system.
Advanced Analytics
Upgrade to the Advanced Analytics add-on for detailed logging and reports on agent statuses, helping you monitor and track activities effectively.
Advanced Filtering Options
Effortlessly refine your data with flexible filters for date ranges, agents, departments, phone numbers, call direction (inbound or outbound), and call status.
SLA Monitor
Keep track of Service Level Agreement (SLA) performance.
Detailed Insights
Itemise call details, and filter by working hours and agents.
Management Summary Reports
High-level overviews to keep you informed.
Scheduled Email Reports
Receive reports via email with PDF and CSV attachments on a schedule.
Data Table Formats:
Multiple formats available, including summary, daily, hourly, 30-min, and 15-min breakdowns.
Customisable Data Tables
Tailor your reports with the columns you need, and rename columns to suit your preferences.
Advanced Analytics at a Glance
Platform Screenshots
Fully Customisable Data Tables
Email Reports
Get Started with SoftTrain Cloud today to make the most of your Wildix Cloud solution.
