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Call Recording – Artificial Intelligence

SoftTrain Cloud – Wildix Telephone System Integration

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Unlock deeper insights from your call recordings with SoftTrain Clouds.

AI-powered transcription and sentiment analysis. Calls are transcribed to text using advanced AI, which then assesses the sentiment on a scale:

  • Very Positive

  • Slightly Positive

  • Neutral

  • Slightly Negative

  • Very Negative

Use the Analytics tool to filter calls by sentiment rating, search transcriptions for keywords, and review full call transcripts. If the Call Recording Archive is included in your solution, you can also listen to, download, or email the recordings. All processing occurs overnight, ensuring no impact on phone system performance during business hours.

Key Features…

Call Transcription

Transcribe call recordings for easy reference.

Call Synopsis

Using AI to filter down call content to the key salient points. Can also then be uploaded to client files in CRM.

Sentiment Analysis

Get sentiment ratings for each call.

Sentiment-Based Filtering

Filter calls based on sentiment ratings.

Keyword Search

Search your transcriptions for keywords.

Transcript Access

View full call transcriptions.

Features at a Glance

Sentiment rating icons

screenshot of the softrain clouds call recording artificial intelligence sentiment rating platform

Filter by sentiment rating and text search transcriptions

Filter by sentiment rating and text search transcriptions

View full call transcript

screenshot of a full call transcript

Get Started with SoftTrain Cloud today to make the most of your Wildix Cloud solution.

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Let’s Explore the Key Features

Live Dynamic Wallboards

Call Recording Storage

Pause/Resume Controller

CRM Integration

Analytics

Call Recording AI