Welcome COTU and the world of CCaaS

Contact as a Service

The landscape of CCaaS has and continues to rapidly evolve, bringing the power of cloud-based software to businesses of all shapes and sizes. This innovative solution streamlines customer interactions, meaning you can provide a seamless experience to your customers across various and should you wish, simultaneaous communication channels.

CCaaS providers have recognised that customers can’t afford to pay for feature-heavy licences just to access a single game-changing feature they actually need and want.

To address this, COTU has developed a suite of specialised products that offer a subset of specialist features, at an appropriately affordable price. Fitting in the CX space between UC and CC, this approach is often seen as the new generation of CCaaS LITE.

To deliver this flexibility, COTU has introduced innovative solutions such as RAMP, ipSCAPE (including LITE), and a powerful AI-driven CX/EX platform, ensuring businesses get the right tools at the right price.

What does this mean for you? Here’s what you need to know…

Who is COTU?

COTU is a leading provider of cloud-based SaaS applications. Based in the UK with global capabilities, COTU was founded by channel specialists who have decades of experience in their corner. COTU’s suite of products includes ipSCAPE cloud contact centre for omnichannel customer experiences, RAMP for secure call recording storage, VoiceSpider for advanced IVR solutions, and CX/EX for AI-powered voice analytics.

RAMP – Recordings Archive Management

RAMP, developed by COTU, is a cloud-based solution designed to provide secure call recording storage for businesses. Maintaining accurate records of customer interactions is crucial for GDPR compliance, training, and quality assurance. RAMP offers a reliable and scalable platform that ensures your call recordings are stored securely and accessed easily whenever needed through a simple to use web-interface.

RAMP enables customers to migrate from one UC or Contact Centre platform to another without any concern for lost recordings. With RAMP, businesses can enhance their customer service operations, streamline compliance processes, and gain valuable insights from recorded calls.

What sets RAMP apart from its competitors? RAMP is a highly flexible solution that captures call recordings from a wide range of real-time and historical sources, encrypting them for compliance and secure storage.

Once on the platform, RAMP leverages transcription and AI to transform these recordings into valuable insights and ready-to-use business intelligence reports, delivering immediate added value.

More about RAMP or book a demo

Up next, we have ipSCAPE the Cloud Contact Centre

ipSCAPE is a powerful, cloud-based Contact Centre as a Service (CCaaS) solution designed to optimise customer interactions across multiple channels. Businesses can manage calls, emails, web chats, and SMS, supporting customers through their preferred communication methods.

The platform is feature-rich yet user-friendly, with a clean, modern interface that makes campaign management and real-time reporting simple. Advanced capabilities include intelligent dialers, lead management tools, and robust business continuity solutions.

With seamless integration into leading Business Intelligence tools like Power BI, ipSCAPE delivers actionable insights through visualised customer data, empowering businesses to make informed, data-driven decisions.

More about ipSCAPE or book a demo

CX/EXAutoInsights an AI driven platform

Customer Experience (CX) and Employee Experience (EX)

CX/EX AutoInsights is a SaaS is an incredibly powerful conversation intelligence analytics tool that leverages artificial intelligence (AI) to analyse raw voice recordings and chat conversations. By using voice analytics, it gathers insights on customer needs (CX) and employee performance EX) . This tool enables businesses to improve customer experiences, increase sales, and optimise operations through customisable and user-friendly reporting dashboards.

By investing in both Customer Experience (CX) and Employee Experience (EX), businesses can build a customer-centric culture, enhance retention, and gain a competitive edge.

More about CX/EX or book a demo

Explore COTU products

ipSCAPE

Feature rich cloud-based Contact Centre as a Service

RAMP

Cloud-based Recordings Archive Management Platform

CX/EX

Artificial Intelligence driven platform – Customer Experience (CX) and Employee Experience (EX)