Call Recording Archiving That Moves With You

Secure. Compliant. Platform‑Independent.

When migrating to a new contact centre or voice platform, one critical question often gets missed: what happens to your historical call recordings?

In many cases, recordings remain locked inside legacy systems, difficult to access, expensive to extract, and at risk of being lost altogether. This is a significant risk when some sectors now require a seven-year retention period, and certain healthcare or insurance environments are moving toward twenty-year storage terms.

RAMP (Recording Archive Management Platform) removes that risk. As a secure, cloud‑based archive that operates independently from any communications platform, RAMP ensures your recordings stay protected, accessible, and fully under your control.

With built‑in GDPR‑compliant governance, RAMP keeps your data safe and searchable before, during, and after any system transition. This provides a clean, structured data set required and creating a clean, structured data set that’s ready when you are for an AI-driven platform like CX/EX.

How RAMP Works

RAMP acts as a central hub for all your call recordings, integrating seamlessly with whatever systems you’re already using.

It pulls in data from multiple voice and contact centre systems, consolidating everything into a single, secure archive. Authorised users can then search, access, play back, and manage recordings through a simple web interface.

Because RAMP is not tied to any provider, you can evolve your technology stack freely without losing access to your historical data.

Why it matters

Eliminate migration risk: Move platforms without leaving behind critical recordings.
Stay compliant with ease: Keep records organised, accessible, and aligned with regulatory requirements.
Retrieve recordings instantly: Use powerful, centralised search to find what you need and fast.
Simplify your architecture: Replace fragmented storage with one unified archive.

The good stuff…

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Long‑term storage

Retain recordings in line with policy and regulatory requirements without burdening live systems.

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Unified archive

Consolidate all historical recordings into one secure environment.

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Granular user permissions

Control access, playback, downloads, and management actions.

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GDPR‑compliant deletion

Apply retention and erasure rules with confidence.

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Two‑factor authentication (2FA)

Strengthen access security with configurable options.

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End‑to‑end encryption

Protect data both in transit and at rest.

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Audit logs

Track access, playback, downloads, and deletions for full accountability.

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Custom branding

Tailor the interface for internal teams or customer deployments.

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Platform‑agnostic design

Integrates with a wide range of voice and contact centre solutions.

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Don’t need recordings anymore?

Set automated deletion policies or download to your own long-term storage. You lose RAMP’s encryption and interface, but the recordings still exist if you ever need them.

Integrations & Migration

RAMP integrates seamlessly with existing technology stacks, supporting near‑real‑time ingestion from platforms such as Wildix, Xelion, ipSCAPE, Puzzel, TelXL, and Netsapiens.

It also supports migration from legacy on‑premise and hosted systems, consolidating historical archives into a single, secure repository all while keeping operations running without interruption.

Ready to protect your recording archive? Book a demo or request a migration assessment to see how RAMP can secure your historical data through every system change.

Book a demo