RAMP – Recordings Archive Management Platform

RAMP is a cloud-based solution designed to provide a secure call recording, encryption, and compliant storage environment for your business calls. Housed in an AWS S3 container, each individual RAMP deployment delivers a reliable and scalable platform that ensures your call recordings are stored securely and accessed easily whenever needed through a simple-to-use, permissions-controlled, web interface.

With RAMP, businesses can enhance customer service operations, streamline compliance processes (including GDPR, FCA & MoJ requirements), and gain valuable insights from recorded calls. Along with additional features such as call transcriptions and call summaries, not only your team managers but also your QA and Compliance departments can benefit from the time-saving advantages these AI tools provide.

What is more, RAMP offers the bedrock call data for our powerful AI insights platform. CX/EX AutoInsights is a SaaS conversation intelligence analytics tool that leverages AI to analyse raw voice recordings and chat conversations. It gathers information on customer needs, behaviors, and areas for improvement from both a customer (CX) and employee (EX) perspective.

How does RAMP work?

RAMP provides a secure storage solution for call recordings, making it easy for businesses to switch between different telephony or contact centre platforms without worrying about losing any recordings. It also efficiently archives new recordings every day.

RAMP can store recordings from various systems, all in one place. Using their own individual permission-driven, web portal. Ideal for Compliance, Quality Assurance and even Line of Business Leaders. By using the metadata for each call, RAMP users can also easily search for recordings.

Call recordings can be loaded into the secure RAMP environment either as a direct live feed from your telephone system or as archived recordings from previous systems or call recording solutions used previously, maybe even many years ago.

Once loaded, your teams have ALL recordings in one place, encrypted and compliant, ready for retrieval, analysis, and even managed deletion if required (e.g GDPR SARS requests)

Archive Recording Upload

When it’s time to migrate to RAMP, we work with you to get your archives up to date, whether that be supplying your existing archive for us to upload, or you can use a native file uploader to populate the archive.

Based on user access privileges, calls can be easily located and either played back through the RAMP interface, downloaded to a local device, or deleted from the archive as needed.

Archives call recording upload platform example

Key Features…

Long-Term Storage

Store call recordings for as long as necessary. Many industries mandate compliant storage for a minimum of 7 years. With RAMP, you have full control over your storage needs.

One Platform for All Your Recordings

RAMP allows you to upload, store, and access all your historic call recordings on one secure and simple platfo

User Permissions

With multiple user options, RAMP enables you to control user access to various elements of the platform.

GDPR & Deletion

Assign delete permissions to individual users as needed, with a dedicated GDPR-compliant delete option available for secure data removal.

Two-Factor Authentication

User logins can have two-factor authentication (2FA) applied on a user-by-user basis, depending on their permissions.

Branding

Customisable branding settings allow the user interface (UI) to reflect your branding.

Security

All files are encrypted; both at rest and in transit

Audit Logs

RAMP provides comprehensive user audit logs for administrators. These logs include details such as login and logout times, play, download, and delete requests.

Platform Agnostic

RAMP is designed to be versatile and can integrate with almost all voice and contact centre solutions.

Wildix Integration

To integrate with Wildix, an admin login to access the Wildix Management System is required for each PBX where recordings are archived. Utilising Wildix APIs, RAMP securely transfers call recordings to S3 storage within AWS.

RAMP users can then search, play, or download recordings based on their permissions, using intuitive search filters powered by familiar Wildix call metadata.

Download RAMP Datasheet

Wildix RAMP integration phones and tablets

Discover how RAMP and COTU’s innovative solutions can transform your business—learn more or request a demo today!

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