ipSCAPE a Cloud-Based Contact Centre

ipSCAPE is a powerful, cloud-based CCaaS (Contact Centre as a Service) omnichannel solution, designed so businesses can manage calls, emails, web chats, WhatsApp, and SMS, all from one central platform.

This enables you to communicate with your customers through their preferred communication channels whilst your skilled agents and advisors support several customers all at the same time.

The platform is feature-rich yet incredibly user-friendly, with a clean, modern interface that makes campaign management and real-time reporting simple. Advanced capabilities include intelligent dialers built in, lead management tools, and robust business continuity solutions.

With seamless integration into leading Business Intelligence tools like Power BI, ipSCAPE delivers actionable insights through visualised customer data, empowering businesses to make informed, data-driven decisions.

ipSCAPE also works hand in hand with our other added value solutions, RAMP and CX/EX AutoInsights, giving you access to the full range of customer service, enhanced experience, and AI insight tools.

Meet your customers on their preferred channel

ipSCAPE is an omnichannel platform, so you can meet your customers where they are, whether it be a call, email, web chat, or SMS. Not only does this make chatting to your customers easier but also improves customer engagement and satisfaction.

Key Features…

Sales

Advanced dialer with preview, predictive, progressive, and lead management tools designed to enhance your contact centre performance and drive higher conversions.

Customer Engagement

Multi-channel communication solutions to elevate your customer experience strategy.

User Regulatory Compliance

Quality Assurance, call recording, and PCI-compliant payment solutions to meet all of your regulatory needs and requirements.

Business Resilience

Flexible and robust business continuity options to ensure a resilient contact centre. Including failover options for reassuring robust and resilient business DR/BC demands – ensuring always on uptime

Support

Deliver industry-leading best-in-class customer support experiences from your help desks.

Make Data-Driven Decisions with ipSCAPE

Analytics of your contact centre’s performance is at your fingertips, including call volumes, reasons for customer inquiries, and customer satisfaction scores.

ipSCAPE also integrates seamlessly with leading Business Intelligence tools like Power BI to generate valuable insights through detailed reports. These insights can help you optimise business processes and make informed, data-driven decisions.

What is more, with its open API architecture there is no reason why you can’t export system data to your own solutions and tools. What is not to like?

Download Datasheet

Image courtesy of COTU.

Pricing, how does it compare to the competition?

ipSCAPE is a comprehensive CCaaS solution offering Dialler, Agent Scripting, Call Recording, Quality Assurance, and a range of advanced features. And, you can access all the features you need for just one licence price! Here’s how ipSCAPE compares:

COTU ipSCAPE pricing competition bar chart

Image courtesy of COTU.

Get your inbound campaign started

Have an inbound campaign in mind? We’ve got you covered, with ipSCAPE’s call centre Inbound Voice feature.

Create a flexible inbound campaign, using several control features:

- Skills-based routing
- Call Recording
- Intelligent IVR
- Maintain Position in Queue
- Agent and Queue Call Backs
- Play Announcement
- Virtual Agent Voice

ipSCAPE’s cloud contact centre software also delivers a seamless experience using Web Services, identifying callers and intelligently routing them to the appropriate team.

Integrations

This multi-channel cloud contact centre technology integrates with a range of CRMs, Business Intelligence, and Workforce management tools.

ipSCAPE also offers access to a library of APIs, enabling connectivity with other applications and tools to enhance performance and productivity. Here are some of the integrations available from leading providers: