Archive Recording Upload
When it’s time to migrate to RAMP, we work with you to get your archives up to date, whether that be supplying your existing archive for us to upload, or you can use a native file uploader to populate the archive.
Based on user access privileges, calls can be easily located and either played back through the RAMP interface, downloaded to a local device, or deleted from the archive as needed.
Long-Term Storage
Store call recordings for as long as necessary. Many industries mandate compliant storage for a minimum of 7 years. With RAMP, you have full control over your storage needs.
One Platform for All Your Recordings
RAMP allows you to upload, store, and access all your historic call recordings on one secure and simple platfo
User Permissions
With multiple user options, RAMP enables you to control user access to various elements of the platform.
GDPR & Deletion
Assign delete permissions to individual users as needed, with a dedicated GDPR-compliant delete option available for secure data removal.
Two-Factor Authentication
User logins can have two-factor authentication (2FA) applied on a user-by-user basis, depending on their permissions.
Branding
Customisable branding settings allow the user interface (UI) to reflect your branding.
Security
All files are encrypted; both at rest and in transit
Audit Logs
RAMP provides comprehensive user audit logs for administrators. These logs include details such as login and logout times, play, download, and delete requests.
Platform Agnostic
RAMP is designed to be versatile and can integrate with almost all voice and contact centre solutions.
Transcription
RAMP can automatically transcribe your call recordings to save you time, improve accuracy by reducing human error, boost productivity, plus many more benefits.
Call Summaries
AI-powered transcriptions are transformed into clear, concise summaries.
APIs
API integration automatically pushes Transcripts and summaries to your CRM.
Automated Call Notes
Automatically transcribe calls, summarise key points, and automatically add them into the appropriate record in your CRM—saving agents time, ensuring accurate records, and improving efficiency. For example, after a customer sales call, a transcript summary is instantly logged into Zendesk, Hubspot, etc accessible and ready for future interactions.
Automated Call Scoring
Leverage AI to evaluate call transcripts based on predefined scorecards. Streamline quality assessments, identify coaching opportunities, and accelerate the review process by flagging poor calls for immediate action. For example, a sales team can score calls on script adherence, customer sentiment, and objection handling, with exceptions automatically sent to supervisors for prompt attention. For example, all scores under ‘5’ are emailed to the associated Team Leader.
Searchable Conversations
Store call transcriptions in a CRM or database for efficient keyword searches, enabling fast access to past interactions, improved knowledge management, and enhanced customer service. For example, a support team can easily locate all customer calls referencing “billing issue” – “competitor name” – even agents that are FCA regulated and not allowed to offer “Financial Advice”.
Wildix Integration
To integrate with Wildix, an admin login to access the Wildix Management System is required for each PBX where recordings are archived. Utilising Wildix APIs, RAMP securely transfers call recordings to S3 storage within AWS.
RAMP users can then search, play, or download recordings based on their permissions, using intuitive search filters powered by familiar Wildix call metadata.
Discover how RAMP and COTU’s innovative solutions can transform your business—learn more or request a demo today!
