Smart Communication, Seamlessly Integrated
CONNECT for iPECS is a browser-based communication solution that brings together calls, video, and chat.
CONNECT seamlessly integrates with the cloud services your business relies on, from CRMs and project management tools to Microsoft, Google, and more.
With out-of-the-box integrations and support for custom builds (as long as your software has an API), CONNECT helps you automate routine tasks, streamline workflows, and boost productivity. Whether it’s automatic CRM call logging, AI-powered transcriptions, or real-time call summaries, CONNECT takes care of the details.
Smarter CRM Integration
Take your CRM to the next level, all from a single web application. With CONNECT, you can automatically update CRM records when a call comes in or instantly display a customer’s information on a return caller. It’s all about saving time and delivering better service to customers through seamless automation.
Built-In Integrations and Custom Options Too
Wondering about integrations? CONNECT comes packed with ready-to-use options right out of the box. These include Microsoft and Google apps, leading CRMs like HubSpot, Salesforce, and Zoho, as well as popular project management tools such as ClickUp and Asana. You can even connect messaging platforms like WhatsApp and more.
If you need something more specific, no problem. As long as your chosen software has an API, we can develop a custom integration tailored to your business needs. CONNECT helps eliminate repetitive tasks and puts everything in one place, saving you hours of admin tasks every week.
AI-Powered Productivity
CONNECT also brings artificial intelligence into your workflow with several enhancement features. ENGAGE, our smart webchat widget, allows you to respond to customer questions manually or via an AI chatbot, all from within CONNECT. Need help handling call details? Sidekick, our AI assistant, transcribes and summarises your calls automatically
