Turn Visitors into Customers with AI-powered webchat

Welcome to ENGAGE, a powerful website plugin that gives your visitors instant, around-the-clock support, 365 days a year.

Powered by AI, ENGAGE enables one-click access to voice calls, video calls, and intelligent webchat, offering a great customer experience directly from your website.

Your company tone, using AI.

Integrating with ChatGPT, using a natural tone, ENGAGE automates website chat responses. There’s no special magic, but ENGAGE is clever, as it uses the content from your website to accurately answer customer questions. You can also approve other website sources for the widget to reference. On the occasions where a human touch is required, your team can easily take over the conversation in real time.

Free customer with voice and video calls

With CONNECT integration, customers can start a free voice or video call directly from their browser with a single click, handy for those technical support calls

Staying on brand

With automated responses using your brand’s natural tone, staying on brand is topped off with the options to customise colours and fonts, to match your brand.

Key benefits:

ENGAGE transforms your website into a powerful sales and support tool.

Increase sales: Convert more site visits into real opportunities. ENGAGE offers visitors a fast, free, and convenient way to get in touch—on their terms.
Enhance Customer Service: With AI support powered by ChatGPT, your website works 24/7/365—answering questions and assisting customers around the clock.
Boost Team Productivity Let AI handle routine queries so your team can focus on the conversations that really matter—saving time, effort, and resources.
Part of CONNECT for iPECS: Every interaction through ENGAGE appears instantly in your CONNECT interface, keeping your communications unified and efficient.

Example conversation screen with a web chat

More about ENGAGE for iPECS Cloud

Video credit: Pragma and Ericsson-LG iPECS

Turn Visitors into Customers with AI-powered webchat

Welcome to ENGAGE, a powerful website plugin that gives your visitors instant, around-the-clock support, 365 days a year.

Your company tone, using AI.

Free customer with voice and video calls

Staying on brand

Key benefits:

More about ENGAGE for iPECS Cloud

Explore the iPECS Cloud Product Set

Integrate your cloud services

Custom reporting and wallboards

Making your mobile your business phone

Omni-channel customer service

AI powered webchat

Easy and secure PCI Compliance

UC on any device

AI call assistant

If you would like to know more about ENGAGE for iPECS Cloud or any of the enhanced features, we’d be happy to help.