Whether you’re aiming to reduce missed calls or increase calls per hour, iPECS Analytics gives you the tools to stay on top of your KPIs. Create automated, custom reports that break down performance by department or individual, so you always know where to focus and improve.

Manage your team in the moment with customisable dashboards that display live data. Share them with supervisors or display wallboards across the office to keep everyone up-to-date. Dashboards are easy to set up and can be customised to show the metrics that matter to you; the display can also be company-branded to maintain a professional look.

Receive scheduled reports that provide deep insights into team performance and customer behaviour. These analytics help managers track trends, measure success, and make data-driven decisions.

Give your supervisors the tools to lead in real time. Admin users can listen in on live calls, whisper guidance to agents without the customer hearing, or join calls when hands-on support is needed, making coaching and quality control seamless and discreet.