Your AI Assistant for Smarter Call Insights

Meet your new best friend, iPECS SIDEKICK for iPECS, the AI-powered call analysis tool you didn’t know you needed, but won’t want to work without.

As we all know, AI is transforming business communication, but knowing where to start can be overwhelming, especially when we don’t have the budget or need the complexity of a full contact centre. That’s where SIDEKICK steps in.

Built as an add-on to enhance your cloud telephone system, SIDEKICK delivers actionable insights that improve customer experience, boost team efficiency, and ensure compliance. From generating call summaries and supporting CRM updates, to enabling quality assurance for every call, it turns every conversation into a growth opportunity – automatically.

No guesswork. No manual logging. Just smarter calls and better outcomes, handled for you

Why choose SIDEKICK?

Whether you’re using SIDEKICK with iPECS CONNECT or as a standalone solution, it instantly empowers your team with the insights they need. It’s not just an add-on — it’s your secret weapon for faster, sharper, more effective communication. All the benefits of advanced AI, without the cost of a full-scale contact centre.

Key features:

AI Superpowers, Minus the Big Budget: Unlock the power of advanced AI analysis without investing in a full-blown contact centre setup.
Instant Call Transcription: Turn ALL conversations into a clear, searchable transcript in seconds, no typing, no hassle, just instant results.
AI-Powered Call Summaries: Let SIDEKICK do the heavy lifting. It listens, distills key points, and delivers concise summaries so you can follow up faster and sma
Sentiment Analysis: Know how your customers truly feel, SIDEKICK tracks frustration, satisfaction, and everything in between, helping you stay ahead of the conversation.
Smart Automated Follow-Ups: Never miss an opportunity. SIDEKICK generates actionable follow-up points, ensuring your team responds effectively every time.
One-Click Sharing for Team Success: Keep everyone aligned. Share call insights, sentiment scores, and next steps instantly, perfect for coaching, celebrating wins, or fine-tuning performance.

Example iPECS SIDEKICK dashboard features

Smarter Calls, Better Support

No more wading through recordings or piecing together notes. SIDEKICK delivers clear, actionable insights from every call. Whether used to enhance iPECS CONNECT or as a standalone tool, it gives you the power to:

Make faster, data-backed decisions
Improve customer experience
Coach your team with real-world examples
Deliver measurable results

Key benefits:

Smarter Insight: SIDEKICK delivers fast, intelligent insights into your customer interactions, helping you make informed decisions about how to improve service delivery.
Improved Customer Satisfaction: Understanding is the first step to improvement. SIDEKICK’s AI-powered sentiment analysis reveals how customers truly feel, so you can take targeted actions that enhance their experience.
Stronger Team Training: Use real-time insights and sentiment scores to celebrate and coach your team, highlight best practices, and address areas for development, all based on actual conversations.
Increased Productivity: What once took hours can now be done in seconds. SIDEKICK automates call analysis and summarisation, freeing up your team to focus on what matters most.
CRM Logging (Optional): As an enhancement, a bespoke CRM integration can be created so SIDEKICK can automatically log call summaries and sentiment data to customer records, saving time and keeping all key information in one place.

Smarter Conversations, Better Results

SIDEKICK takes the manual grind out of call management, delivering AI-powered transcription, summaries, sentiment analysis, and next steps in real-time. No more note-taking. No more missed opportunities. Just smarter follow-ups and sharper decision-making.

It’s all about working smarter, not harder, improving customer experience, boosting your team’s confidence, and making every call count.

Want better conversations and even better results? SIDEKICK’s got your back. If you’d like to know more about SIDEKICK or explore enhanced features, we’re here to help.

Your AI Assistant for Smarter Call Insights

Meet your new best friend, iPECS SIDEKICK for iPECS, the AI-powered call analysis tool you didn’t know you needed, but won’t want to work without.

Why choose SIDEKICK?

Key features:

Smarter Calls, Better Support

Key benefits:

Smarter Conversations, Better Results

Explore the iPECS Cloud Product Set

Integrate your cloud services

Custom reporting and wallboards

Making your mobile your business phone

Omni-channel customer service

AI powered webchat

Easy and secure PCI Compliance

UC on any device

AI call assistant

If you’d like to know more about SIDEKICK or explore enhanced features, we’re here to help.