PMS or Property Management System software is key in the day to day running of todays Hotels and Guest Houses.
And, there are some truly fabulous PMS solutions available to the Hospitality Industry, including Guestline, Fidelio, TigerTMS and many more.
Invariably when Evoke Telecom install or upgrade telephone systems at hotels, we get asked the same question, “does it integrate with our PMS?”.
Well now, following progressive thinking from the amazing team at Wildix, the need to have or to even integrate your telephony into PMS has become less important.
This is because Wildix have included many of the features offered by todays Hotel Management Software into their webRTC telephony solution FREE OF CHARGE.
Wildix HMS boasts many really useful features including:-
Check In / Check Out
Setting Wake Up calls
Service Make Up Room – clean or dirty status
Call Billing per room
Block outgoing calls from rooms
Reception announcement of emergency call made from rooms (meaning Reception can meet the attending emergency services and take them immediately to the incident location).
This will be an absolute winner for Hotels, Guesthouses and smaller Boutiques many of whom can neither afford a PMS solution or do not wish to currently fully integrate PMS into their telephony platform. Many of the standard features that the Hospitality Sector needs and love, come free of charge, out of the box (or in this case ‘out of the cloud’).
But hey, don’t worry if you actually DO WANT to integrate your PMS software, because invariably Wildix WebRTC telephony offers that option as well.
If you would like to know more, then please contact our helpful team by email at hello@evoketelecom.com or smile while you freedial 0800 8403688.
Hot off the Press ~ Coming soon – “X – Bees” from Wildix
Wildix unveiled a brand-new solution at their recent online UC Summit which creates the markets first communications platform designed to support companies’ sales processes and increase sales profitability.
With one simple embedded link and absolutely nothing to install, X-bees will help you:
Manage leads and reduce lead close time, Grow sales, Improve customer experience, Increase agent productivity and digitally transform your website
Wildix x-bees enables your website visitors to instantly communicate with you directly from your website with just one click. ‘Live chat’ or ‘web chat’ is the current most preferred method of customer contact by a country mile to request help, support, or additional information. This solution however is no ordinary web chat service…….
Using Web-RTC technology, a contact request will be logged with an agent using x-bees, enabling an immediate chat to commence between agent and visitor.
During the chat the agent can add users into the chat group and the visitor can do the same, bringing in key people from each organisation, if required.
With one click, you can also transfer the chat to a face to face video call, involving all participants.
Wow – so this means your teams can engage with a brand new enquiring prospective client or client team via:-
– Chat
– An audio call
– A video Conference
– With screen share ……. ALL via one simple link … now that’s the power of x – bees from Wildix
And it doesn’t end there, as a real differentiator you can then keep track of all active leads and visitor history, no matter which device the visitor contacts you on, ensuring each potential customer receives a personalised and relevant experience. For deeper CRM integration, x-bees also integrates beautifully with Sales Force (SFDC).
What you will also be pleased to learn is that using the same technology, you can publish your ‘one click’ link anywhere, whether this be your email signature, social media pages, QR codes or online portals.
But why would you call a wonderful solution like this ‘x – bees’? Well, when it comes to team work, industriousness and collaboration you have to go a long way to outdo a hive of bees. So, if you wanted to launch a service that delivers productivity via collaboration the bees are ideal to make a comparison with or better still to name your new solution after! Hence ‘x-bees’ – we love it!
Real time communication with your hottest leads via the method of their choice
As we all now know, live ‘one click’ chat is now a customer expectation as oppose to a nice-to-have when engaging with any new business via an online sales enquiry. If you would like to win and retain more customers and make your agents up to six times more productive, please contact a member of the Evoke sales team today on our Evoke x-bees link Click here to contact me now or email us at hello@evoketelecom or you can of course pick up the phone and call our sales hotline on 0800 8403688 for more information.
Avaya IX Spaces – This great collaboration tool goes from strength to strength!
2020 has been unofficially dubbed as the “work from home” yeardue to the COVID -19 pandemic.
Shifting entire organisations from office work to a fully distributed workforce is a big challenge but, in a matter of weeks, Evoke Telecom has provided >820 FREE Avaya IX Spaces meeting rooms to support many UK businesses and educational organisations. There has been an incredible need for businesses to deploy simple, secure technology to support remote working whilst maintaining business continuity and the ability for “as near to normal” working as possible.
Avaya IX Spaces delivers just that with its new cloud meeting and team working app supporting messaging, HD audio, video conferencing and file sharing for up to 500 participants. This easy to use WEB-RTC application can be accessed from anywhere without any software or plug-ins to download. Use it on your desktop, laptop, tablet or mobile phone. It can also be integrated with the Avaya IX CU360 room collaboration unit in minutes for HD video quality and crystal-clear audio. By using separately or combining both award winning solutions, any business or educational establishment can create a powerful and simple solution for the Home Office as well as Small Offices and any Corporate Huddle Space in the future as we gear up for post-pandemic business success.
@StartupsTowers has listed Avaya in its round-up of the best video conferencing equipment for “crystal clear call quality” and Avaya Spaces received the ‘Editors’ choice award from Managed.IT magazine www.managedITmag.co.uk for its simplicity and universality.
“With Avaya IX Spaces you can also simplify accessing these systems by linking them into your company’s Single Sign On system allowing the employee to access it with the credentials they already know”
Why not Supercharge your remote working success with top tips from Evoke Telecom
With online meetings and collaboration sessions now the new meeting norm, how can you continue to be efficient and productive in a virtual environment whilst continuing to build and maintain strong team relationships?
Start on the right foot.
Testing your video collaboration environment before the first meeting begins is an essential step one. Connect with a colleague and making sure that everyone can be heard and seen clearly.
Gear up.
Consider using USB/Bluetooth speakerphones like the Avaya B109, USB/Bluetooth headsets like the Avaya L100 series and
The Avaya L119 Headset
even external USB cameras such as the HC020 for the best results. Consider investing in Wi-Fi Repeaters/Mesh-Wi-Fi or Powerline adapters to provide a strong Internet connection if your workspace is not right next to the Wi-Fi router. If it is next to the router, consider plugging in a network cable to it anyway.”
Pick the right spot.
Find a quiet place where you can operate. It’s not always possible for some workers to have a dedicated space. Devices like Powerline adaptors are helpful for getting the freedom to walk around and move from room to room.
Collaboration without sacrificing security.
There are many aspects of security that need to be considered, when setting up a video and collaboration strategy, business leaders need to think about everything from who can access personal information, to where documents are stored.
Meeting organisers need to be able to ensure that only invited people can access their meetings or workstreams as well as have effective controls for removing people or enhancing those controls even further should the need arise.
Best practices for controlling meeting access through pin numbers and passwords need to transition into “default settings”. This is the best way to protect infrequent users from issues from day one.
We’ve all seen news of video meeting disruptions on products that compete with Avaya Spaces. The Avaya Spaces features help make video meetings safer, including encryption, role-based access controls, and virtually impossible-to-guess 24-digit alphanumeric meeting IDs – one of the main areas where other solutions have been compromised.
Be that virtual meeting guru
The Evoke team have devised a set of simple but effective rules for maximising online meeting success:-
No agenda = No meeting – Circulate a meeting agenda in advance and stick to it throughout the call. This will keep your meeting productive whilst ensuring that attendees have time to prepare their questions and contributions.
Who do you really need in the meeting? – Carefully consider who you include in the invite list. Who can best contribute and who can provide the answers you need? You can always record the meeting for absent or late colleagues. This is a standard feature of the Avaya Spaces Power licence.
Be on time for your meeting – Set a consistent example for your colleagues.
Be short and sweet, not “bleet bleet bleet”– Keep your meetings simple, productive and on point (we are speaking from experience on this one!!).
Keep your audience awake – sharing your screen and incorporating visual information into your meeting content will keep things interesting and collaborative.
And please do remember to be courteous – It might be an obvious one but when you are not talking, pop yourself on mute and spare your colleagues from any background noise or distractions. Pay attention during the meeting and remember, video collaboration is just the same as a face to face meeting, set across multiple locations.
Evoke Telecom ‘Call to Action’
If you would like to discuss any aspect of your homeworking or video collaboration strategy in more detail with one of the Evoke team or if you would like an online demonstration of Avaya IX Spaces, please don’t hesitate to call us on 01509 278278 or if you prefer, you can email the team at hello@evoketelecom.local
This summary below illustrates some of the other Avaya and Evoke Telecom homeworking offers designed to support all businesses during this current time. Our solutions can be overlaid onto any existing technology, breaking down any barriers for technology adoption and remote working excellence.
