This month’s product update focusses on the brand-new Horizon Contact Cloud based, omni-channel contact centre. It’s quite a topical one as
Hybrid Working: High on the agenda for 70% of UK businesses
How businesses are shifting from forced ‘home working’ to planned ‘hybrid working’ strategies to underpin their future success As the dust settles,
“Work in their shoes”: Setting the gold template for customer service
Only by working in your customers shoes can you deliver the levels of customer service they now expect The post-pandemic customer emerges with
A simple telecoms hack to help your marketing budget!
As businesses look to grow their customer base as we all emerge from lockdown, telecoms could be the answer that provides that critical insight into
There’s light at the end of the fibre as Virtual1 connects with CityFibre
We are so excited about 2021 in the Evoke offices! With a countrywide, full fibre gigabit broadband network more important than ever to support the
Are you suffering from ‘Headset Fatigue’?
The last 12 months have seen a complete change in the way that we work, where we work, and for many the tools that we use to do our work. One key
Avaya Updates February 2021
This months Avaya update focuses on the End of Sale notice for the 1608 IP Deskphone. Avaya 1608 End of Sale This update provides notice for the End
Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC
Hot off the Press ~ Coming soon – "X - Bees" from Wildix Wildix unveiled a brand-new solution at their recent online UC Summit which creates the
Sustaining a dispersed workforce through 2021: How do I present business as usual to my customers?
Whilst the COVID-19 pandemic has been - and still is - a huge burden to many businesses and industries, from a technology perspective, the immediate