This month’s Avaya product update focuses on the launch of new collaboration devices and new Spaces features. Avaya’s new secure workstream
Is it a good idea to put all your communications eggs in one basket?
With many organisations reviewing their current communications and digital transformation strategies to ensure they are futureproof, secure and
NEW Wildix x-caracal: Care for and control the performance of your sales team
This month’s Wildix product update focuses on the brand-new Wildix x-caracal solution. About x-caracal call centre monitoring and
Headset Housekeeping: How often should you replace your headset cushion pads for your team members?
Replacing the cushion pads on your headset is often way down on the list of organisational priorities or perhaps not even thought about at all but,
Make it easier for customers to engage with your organisation with a new breed of CCaaS
This month’s product update focusses on the brand-new Horizon Contact Cloud based, omni-channel contact centre. It’s quite a topical one as
Hybrid Working: High on the agenda for 70% of UK businesses
How businesses are shifting from forced ‘home working’ to planned ‘hybrid working’ strategies to underpin their future success As the dust settles,
“Work in their shoes”: Setting the gold template for customer service
Only by working in your customers shoes can you deliver the levels of customer service they now expect The post-pandemic customer emerges with
A simple telecoms hack to help your marketing budget!
As businesses look to grow their customer base as we all emerge from lockdown, telecoms could be the answer that provides that critical insight into
There’s light at the end of the fibre as Virtual1 connects with CityFibre
We are so excited about 2021 in the Evoke offices! With a countrywide, full fibre gigabit broadband network more important than ever to support the