Tag: #wildix

Wildix Collaboration 7 Artificial Intelligence screenshots of the dashboard analytics

Say Goodbye to Annoying Cold Calls and Say Hello to Wildix AI + iOS 26

Written by Laura Swatton on 14 July 2025. Posted in Blog. No Comments on Say Goodbye to Annoying Cold Calls and Say Hello to Wildix AI + iOS 26

Say Goodbye to Annoying Cold Calls and Say Hello to Wildix AI + iOS 26

Previously on “Is iOS 26 a Friend or Foe to Your Business?”…

In our recent blog post, we chatted about how Apple’s long-awaited leap into AI-powered call features, like Live Translation, Call Screening, and Hold Assist, is dropping on September 2, 2025, with the launch of iOS 26. While Android and Samsung fans might be yawning (as they’ve already got this stuff), Apple’s trademark polish and strict on-device privacy focus is turning heads, and making noise in the industry, as it paves the way to restoring some trust in B2C phone calls.

Naturally, we saw this as a perfect opportunity to talk about Wildix Collaboration 7, a super nifty all-in-one AI-powered communication platform that brings together chat, video, voice, and smart tools to keep your team connected and productive. What’s not to like!

But the question is, what happens when you pair Apple’s slick new call tools with a robust platform like Wildix Collaboration 7? Spoiler alert: you get a smarter, more strategic communications setup that helps your team connect better, faster, and more securely.

Drum roll, introducing Wildix Collaboration 7: The All-in-One Communication Powerhouse

While iOS 26 is helping rebuild trust in voice calls, Wildix Collaboration 7 is helping businesses deliver those calls, and much more, with clarity, speed, and confidence.

Wildix’s AI-enhanced platform brings together voice, video, chat, SMS, and collaboration tools in one browser-based solution. It’s designed for modern teams who need to stay connected across devices, locations, and time zones, without the hassle of juggling multiple apps.

Real-time presence, chat, and video meetings from any device.
AI-powered call summaries and transcriptions to save time and improve follow-up.
Built-in security and 99.99% uptime backed by AWS infrastructure.
Over 250 integrations including CRM and productivity tools.
Global reach with local DIDs in 135+ countries.

Whether you’re managing a remote team, supporting customers around the globe, or just trying to make your outbound calls count, Wildix gives you the tools to do it all, securely, efficiently, and with a human touch.

In Summary:

With trust in phone calls at an all-time low, thanks to robocalls, scams, and AI voice fraud, Apple’s upcoming iOS 26 update (launching September 2, 2025) brings much-needed features to help rebuild confidence in picking up the phone. Features like Live Translation, Call Screening, and Hold Assist to the iPhone crowd. While Android users may have seen it all before, Apple’s strong on-device privacy stance is making waves in the communication space.

This matters big time for businesses, especially in sectors that rely on outbound calling. Done right, these new tools can help real businesses stand out from spam and connect more effectively with customers. The key? Relevance, clear intent, and smart tech.

Finally, we introduced Wildix Collaboration 7, a powerful all-in-one platform that blends voice, video, chat, and AI tools into one seamless experience. And here’s the real kicker: when you combine the new iOS call tools with Wildix’s robust communication suite, you get a smarter, faster, and more secure way to keep your team and your customers connected.

Photo credit: Wildix.

Want to know more or book a free demo? Email, call, complete a form, or send a carrier pigeon. We’re here to help.

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Is iOS 26 a Friend or Foe to Your Business?

Written by Laura Swatton on 10 July 2025. Posted in Blog. No Comments on Is iOS 26 a Friend or Foe to Your Business?

Is iOS 26 a Friend or Foe to Your Business?

iOS 26 updates and the timeline:

Let’s be real, most people dodge unknown calls like junk mail. With scam calls, robocallers, and AI-generated voice fraud flooding our phones, it’s no surprise. The result? Trust in the humble phone call is in the balance. And for legitimate businesses, getting through has never been harder.

Cue iOS 26, Apple’s latest update dropping on September 2, 2025, with some new call features that aim to restore a bit of that lost trust in phone calls. However, it’s hard to ignore the controversy around ‘who did it first’, with articles like Apple borrows plenty from Android with iOS 26 (1) and iOS 26 is basically Android’s greatest hits from five years ago (2).

So let’s set the scene with a timeline:

2018 – Pixel Starts the Party: Google’s Pixel phones were ahead of the curve when they introduced features like Call Screen, Hold For Me, and later on, real-time Live Translate. Android users have been enjoying these tools for years, like having their own personal call assistant on their phone.

2024 – Samsung joined the chat: Fast-forward to January 2024, and Samsung brought similar features to the mainstream with the Galaxy S24 and its Galaxy AI. The highlight? Live Translate during calls in real-time, and yes, it even works offline in multiple languages. Pretty nifty.

2025 – Apple Arrives Fashionably Late: With iOS 26, features like Hold Assist (which… let’s be honest, is very similar to Google’s Hold For Me) are finally landing on iPhones. And suddenly, everyone’s paying attention, because let’s face it, when Apple moves, the world notices.

And it couldn’t come soon enough. According to Cognism, the average cold call success rate in 2025 has dropped to just 2.3%, nearly half in comparison to 2024. But let’s be clear, for those with a cold calling strategy, it isn’t dead, just bad cold calling is. The businesses breaking through today are powered by data, purpose, and relevance.

Apple’s Take on Trusted Tech – Privacy First

Apple may be arriving late to the feature party, but it brings signature polish and an uncompromising privacy stance. Unlike Google’s cloud-assisted versions, Apple processes everything on-device, so your data stays on your phone. For privacy-conscious users, that’s a powerful differentiator.

Here’s what’s landed in iOS 26:

Live Translation:Real-time translation built into Phone, Messages, and FaceTime
Call Screening: iPhone prompts unknown callers to state their name and reason, then shows a live transcript
Hold Assist: Detects hold music, mutes it, and alerts you when a human answers

Feature Breakdown: Call Smarter, Not Louder

Call Screening: No More Guesswork, Unknown number? Let your iPhone handle it. iOS 26 politely asks who’s calling and why, transcribes the answer in real time, and lets you decide if it’s worth picking up. Filters out spam and robocalls, and boosts chances for real businesses to be heard.
Hold Assist: No More Wasted Time. Your phone waits on hold so you don’t have to. It mutes the music, listens for a live agent, then rings you when someone picks up. It even lets the agent know you’re on your way back. This saves time and sanity by making customer service less painful.

Image credit: Apple Website, July 2025.

Why It Matters for Real Businesses

For sectors that rely on outbound calls like healthcare, finance, and support teams, these features aren’t just nice to have; they’re mission-critical. Instead of being blocked or ignored, your calls can now be screened, recognised, and answered if you get the approach right. Clear identification, a valid reason to call, and relevance are now your ticket in.

The Bottom Line:

iOS 26 doesn’t just block spam, it helps honest businesses be seen, heard, and trusted again. In our next blog post, we’ll discuss how this update, when paired with a platform like Wildix Collaboration 7, becomes part of a smarter, more strategic communication stack that empowers teams and improves customer experience.

Because in 2025, it’s not about calling louder, it’s about calling better.

Source:

Apple borrows plenty from Android with iOS 2, Android Police, 9th June 2025.
iOS 26 is basically Android’s greatest hits from five years ago, Android Police, 23rd June 2025.
Cognism, March 2025, and Cognism, June 2025
Google just accused iOS 26 of copying these 3 features on iPhones – and it has a point, Tech Radar, 18th June 2025

Image credit: Apple Website, July 2025.

Want to know more and how our team at Evoke Telecom can help with your communications needs? Then get in touch, we’d love to hear from you.

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Wildix team at the Channel Championships Awards July 2025

Wildix Takes Triumphant Treble at Channel Champions Awards

Written by Laura Swatton on 9 July 2025. Posted in Blog. No Comments on Wildix Takes Triumphant Treble at Channel Champions Awards

Wildix Takes Triumphant Treble at Channel Champions Awards

Channel Championships Awards 2025

We’re buzzing with excitement for our friends and product partners, Wildix, who smashed it at the prestigious Channel Champions Awards held at Regent’s Park on July 3rd, 2025.

The ceremony, hosted by sports presenter and TV personality Mike Bushell, best known for his work on BBC’s flagship morning show BBC Breakfast, celebrated the very best in the channel industry, and Wildix didn’t just win…they cleaned up, walking away with not one, not two, but three major awards!

Wildix welcomes a triple award win…

The Executive Leadership Team at Wildix proudly accepted the ‘Channel Champions Team of the Year’ award, now taking pride of place in their growing awards cabinet. In addition, Wildix also took home ‘Vendor Sales and Account Management Team of the Year’ as well as ‘Vendor/Distributor Executive Leadership Team of the Year’, a true testament to the entire organisation.

As a proud Wildix reseller, we’ve always known that Wildix has a truly outstanding team, one that not only offers a best-in-class product portfolio but also backs it up with an unwavering commitment to support, innovation, and leadership. Their success is a win for everyone in the Wildix partner community, and we couldn’t be more thrilled for them.

Channel Champions Team of the Year
Vendor Sales and Account Management Team of the Year
Vendor/Distributor Executive Leadership Team of the Year

Congratulations again to the whole team at Wildix!

Photo credit: Wildix LinkedIn & Comms Dealer.

If you would like to know more about award-winning Wildix, chat today.

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Free Hotel Management Software with your Wildix telephone system.

Written by Laura Swatton on 19 May 2022. Posted in Blog.

PMS or Property Management System software is key in the day to day running of todays Hotels and Guest Houses.

And, there are some truly fabulous PMS solutions available to the Hospitality Industry, including Guestline, Fidelio, TigerTMS and many more.

Invariably when Evoke Telecom install or upgrade telephone systems at hotels, we get asked the same question, “does it integrate with our PMS?”.

Well now, following progressive thinking from the amazing team at Wildix, the need to have or to even integrate your telephony into PMS has become less important.

This is because Wildix have included many of the features offered by todays Hotel Management Software into their webRTC telephony solution FREE OF CHARGE.

Wildix HMS boasts many really useful features including:-

Check In / Check Out
Setting Wake Up calls

Service Make Up Room – clean or dirty status

Call Billing per room
Block outgoing calls from rooms
Reception announcement of emergency call made from rooms (meaning Reception can meet the attending emergency services and take them immediately to the incident location).

This will be an absolute winner for Hotels, Guesthouses and smaller Boutiques many of whom can neither afford a PMS solution or do not wish to currently fully integrate PMS into their telephony platform. Many of the standard features that the Hospitality Sector needs and love, come free of charge, out of the box (or in this case ‘out of the cloud’).

But hey, don’t worry if you actually DO WANT to integrate your PMS software, because invariably Wildix WebRTC telephony offers that option as well.

If you would like to know more, then please contact our helpful team by email at hello@evoketelecom.com or smile while you freedial 0800 8403688.

Evoke Telecom Services – delivering value.

NEW Wildix x-caracal: Care for and control the performance of your sales team

Written by Laura Swatton on 3 May 2021. Posted in Blog.

This month’s Wildix product update focuses on the brand-new Wildix x-caracal solution.

About x-caracal call centre monitoring and analytics

x-caracal is a contact centre analytics tool that enables you to monitor in real-time the quality of your interactions with leads and customers to give you a real insight into your business. Unlike some other options on the market, this solution integrates seamlessly into your Wildix communications solution.

Wildix as a communications and collaboration vendor has a great solution to boost each step of the customer journey. WebRTC Kite and Wizywebinar help generate leads, while x-bees is the perfect tool to drive sales, convert leads into customers and keep customers engaged and satisfied, avoiding churn.

But, how can you add additional value during the lead conversion and customer experience stages of the customer journey? By making sure that customers’ expectations are met.

x-caracal is the perfect solution to compliment the existing Wildix customer journey portfolio.

ACD Stats

Raise the quality of your customer interactions in real time and close more deals thanks to the first ACD Stats that boosts revenue

Boost your customer journey

A core part of the Wildix business communications package, x-caracal is the evolved communications monitoring centre, providing you with dashboards to track your customers and leads with built-in business intelligence tools.

Here are some of the key benefits that we think rock!

Unlike other ACD Stats, x-caracal is:

Web-based and hosted in the cloud – requires no physical installation.
Agile – provides you with constant feedback allowing you to improve your customer experience.
Effective – fully integrated into the Wildix communication system, monitoring all agents’ devices including mobile.

For more information on how Wildix x-caracal or the Wildix portfolio can benefit your business, please contact a member of the Evoke sales team to discuss in more detail or to request a fully immersive live demonstration. Contact us in the way that suits you on 0800 8403688, hello@evoketelecom.com or by web chat.

Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC

Written by matt on 28 January 2021. Posted in Blog.

Hot off the Press ~ Coming soon – “X – Bees” from Wildix

Wildix unveiled a brand-new solution at their recent online UC Summit which creates the markets first communications platform designed to support companies’ sales processes and increase sales profitability.

With one simple embedded link and absolutely nothing to install, X-bees will help you:

Manage leads and reduce lead close time, Grow sales, Improve customer experience, Increase agent productivity and digitally transform your website

Wildix x-bees enables your website visitors to instantly communicate with you directly from your website with just one click. ‘Live chat’ or ‘web chat’ is the current most preferred method of customer contact by a country mile to request help, support, or additional information. This solution however is no ordinary web chat service…….

Using Web-RTC technology, a contact request will be logged with an agent using x-bees, enabling an immediate chat to commence between agent and visitor.

During the chat the agent can add users into the chat group and the visitor can do the same, bringing in key people from each organisation, if required.

With one click, you can also transfer the chat to a face to face video call, involving all participants.

Wow – so this means your teams can engage with a brand new enquiring prospective client or client team via:-

– Chat

– An audio call

– A video Conference

– With screen share ……. ALL via one simple link … now that’s the power of x – bees from Wildix

And it doesn’t end there, as a real differentiator you can then keep track of all active leads and visitor history, no matter which device the visitor contacts you on, ensuring each potential customer receives a personalised and relevant experience. For deeper CRM integration, x-bees also integrates beautifully with Sales Force (SFDC).

What you will also be pleased to learn is that using the same technology, you can publish your ‘one click’ link anywhere, whether this be your email signature, social media pages, QR codes or online portals.

But why would you call a wonderful solution like this ‘x – bees’? Well, when it comes to team work, industriousness and collaboration you have to go a long way to outdo a hive of bees. So, if you wanted to launch a service that delivers productivity via collaboration the bees are ideal to make a comparison with or better still to name your new solution after! Hence ‘x-bees’ – we love it!

Real time communication with your hottest leads via the method of their choice

As we all now know, live ‘one click’ chat is now a customer expectation as oppose to a nice-to-have when engaging with any new business via an online sales enquiry. If you would like to win and retain more customers and make your agents up to six times more productive, please contact a member of the Evoke sales team today on our Evoke x-bees link Click here to contact me now or email us at hello@evoketelecom or you can of course pick up the phone and call our sales hotline on 0800 8403688 for more information.