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Tag: #wildix

Free Hotel Management Software with your Wildix telephone system.

Written by Laura Swatton on . Posted in Blog.

PMS or Property Management System software is key in the day to day running of todays Hotels and Guest Houses.

And, there are some truly fabulous PMS solutions available to the Hospitality Industry, including Guestline, Fidelio, TigerTMS and many more.

Invariably when Evoke Telecom install or upgrade telephone systems at hotels, we get asked the same question, “does it integrate with our PMS?”.

Well now, following progressive thinking from the amazing team at Wildix, the need to have or to even integrate your telephony into PMS has become less important.

This is because Wildix have included many of the features offered by todays Hotel Management Software into their webRTC telephony solution FREE OF CHARGE. 

Wildix HMS boasts many really useful features including:-

  • Check In / Check Out
  • Setting Wake Up calls

  • Service Make Up Room – clean or dirty status

  • Call Billing per room
  • Block outgoing calls from rooms
  • Reception announcement of emergency call made from rooms (meaning Reception can meet the attending emergency services and take them immediately to the incident location).

 

This will be an absolute winner for Hotels, Guesthouses and smaller Boutiques many of whom can neither afford a  PMS solution or do not wish to currently fully integrate PMS into their telephony platform. Many of the standard features that  the Hospitality Sector needs and love, come free of charge, out of the box (or in this case ‘out of the cloud’).

But hey, don’t worry if you actually DO WANT  to integrate your PMS software, because invariably Wildix WebRTC telephony offers that option as well.

If you would like to know more, then please contact our helpful team by email at hello@evoketelecom.com or smile while you freedial 0800 8403688.

Evoke Telecom Services – delivering value.

NEW Wildix x-caracal: Care for and control the performance of your sales team

Written by Laura Swatton on . Posted in Blog.

This month’s Wildix product update focuses on the brand-new Wildix x-caracal solution.

About x-caracal call centre monitoring and analytics

x-caracal is a contact centre analytics tool that enables you to monitor in real-time the quality of your interactions with leads and customers to give you a real insight into your business. Unlike some other options on the market, this solution integrates seamlessly into your Wildix communications solution.

Wildix as a communications and collaboration vendor has a great solution to boost each step of the customer journey. WebRTC Kite and Wizywebinar help generate leads, while x-bees is the perfect tool to drive sales, convert leads into customers and keep customers engaged and satisfied, avoiding churn.

But, how can you add additional value during the lead conversion and customer experience stages of the customer journey? By making sure that customers’ expectations are met.

x-caracal is the perfect solution to compliment the existing Wildix customer journey portfolio.

ACD Stats

Raise the quality of your customer interactions in real time and close more deals thanks to the first ACD Stats that boosts revenue

Boost your customer journey

A core part of the Wildix business communications package, x-caracal is the evolved communications monitoring centre, providing you with dashboards to track your customers and leads with built-in business intelligence tools.

Here are some of the key benefits that we think rock!

Unlike other ACD Stats, x-caracal is:

  • Web-based and hosted in the cloud – requires no physical installation.
  • Agile – provides you with constant feedback allowing you to improve your customer experience.
  • Effective – fully integrated into the Wildix communication system, monitoring all agents’ devices including mobile.

For more information on how Wildix x-caracal or the Wildix portfolio can benefit your business, please contact a member of the Evoke sales team to discuss in more detail or to request a fully immersive live demonstration. Contact us in the way that suits you on 0800 8403688, hello@evoketelecom.com or by web chat.

Instant communication between Sales Prospects and Your Business with ‘X – Bees’ from Wildix WebRTC

Written by matt on . Posted in Blog.

Hot off the Press ~ Coming soon –  “X – Bees” from Wildix

Wildix unveiled a brand-new solution at their recent online UC Summit which creates the markets first communications platform designed to support companies’ sales processes and increase sales profitability.

With one simple embedded link and absolutely nothing to install, X-bees will help you:

Manage leads and reduce lead close time, Grow sales, Improve customer experience, Increase agent productivity and digitally transform your website

Wildix x-bees enables your website visitors to instantly communicate with you directly from your website with just one click. ‘Live chat’ or ‘web chat’ is the current most preferred method of customer contact by a country mile to request help, support, or additional information. This solution however is no ordinary web chat service…….

Using Web-RTC technology, a contact request will be logged with an agent using x-bees, enabling an immediate chat to commence between agent and visitor.

During the chat the agent can add users into the chat group and the visitor can do the same, bringing in key people from each organisation, if required.

With one click, you can also transfer the chat to a face to face video call, involving all participants.

Wow – so this means your teams can engage with a brand new enquiring prospective client or client team via:-

– Chat

– An audio call

– A video Conference

– With screen share ……. ALL via one simple link … now that’s the power of x – bees from Wildix

And it doesn’t end there, as a real differentiator you can then keep track of all active leads and visitor history, no matter which device the visitor contacts you on, ensuring each potential customer receives a personalised and relevant experience. For deeper CRM integration, x-bees also integrates beautifully with Sales Force (SFDC).

What you will also be pleased to learn is that using the same technology, you can publish your ‘one click’ link anywhere, whether this be your email signature, social media pages, QR codes or online portals.

But why would you call a wonderful solution like this ‘x – bees’? Well, when it comes to team work, industriousness and collaboration you have to go a long way to outdo a hive of bees. So, if you wanted to launch a service that delivers productivity via collaboration the bees are ideal to make a comparison with or better still to name your new solution after! Hence ‘x-bees’ – we love it!

Real time communication with your hottest leads via the method of their choice

As we all now know, live ‘one click’ chat is now a customer expectation as oppose to a nice-to-have when engaging with any new business via an online sales enquiry. If you would like to win and retain more customers and make your agents up to six times more productive, please contact a member of the Evoke sales team today on our Evoke x-bees link Click here to contact me now  or email us at hello@evoketelecom or you can of course pick up the phone and call our sales hotline on 0800 8403688 for more information.