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If your contact centre is the frontline of your customer experience, the platform behind it needs to be reliable, flexible, and genuinely intelligent.

ipSCAPE is an omnichannel cloud contact centre solution that brings all your customer communication channels together in one place — and gives your team the tools to handle them properly.

What is ipSCAPE?

ipSCAPE is a feature-rich, scalable, AI-powered omnichannel contact centre platform, designed around the way customers actually want to communicate — voice, email, web chat, SMS, or WhatsApp, and more, all managed from a single interface.

ipSCAPE works as a powerful overlay solution, sitting on top of your existing UCaaS platform (such as Wildix) rather than replacing it. This gives you the best of both worlds: you retain your established voice infrastructure while layering on enterprise-grade contact centre capabilities. It’s about enhancing what you already have, not disrupting it.

Built around the full customer journey, from first contact through to resolution, it combines AI-driven automation with robust reporting and deep integrations to help your team work smarter and respond faster.

At a glance: key capabilities

Omnichannel communication: One platform for voice, email, web chat, SMS, or WhatsApp and emerging digital channels
Intelligent dialling: Preview, power, and predictive modes to maximise agent productivity
AI powered interactions: Virtual agents and smart automation to handle routine queries
Open API architecture: Seamless integration across your entire technology ecosystem
Seamless CRM integration: Native connectivity with Salesforce, Dynamics, Zendesk, and more
Quality and compliance: Built-in call recording, monitoring, and PCI-compliant payments
Real-time reporting: Customisable live dashboards and wallboards for data-led decisions
Speech analytics: Automatic call analysis to surface sentiment, trends, and quality insights

Why we like it and why you probably will too

Customer expectations have shifted. People expect faster responses, consistent service across every channel, and conversations that don’t start from scratch every time.

We recommend ipSCAPE because it supports exactly that while delivering the reliability and visibility we expect from any solution we put in front of our clients.

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A more joined-up agent experience

Say goodbye to juggling multiple systems! ipSCAPE brings voice, chat, email, SMS, and WhatsApp into one easy-to-use dashboard. Your agents get the full story at a glance, making it simple to shift between individual support and bulk updates without ever asking your customers to repeat themselves.

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Scaling without the growing pains

Growth shouldn’t mean more pressure on your team. Intelligent dialling and AI-powered virtual agents help you handle higher volumes without simply adding headcount.

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Clarity, not guesswork

Real-time reporting and speech analytics give you a clear view of what’s actually happening — what customers are saying, how they feel, and where things can improve.

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Works with what you already have

ipSCAPE integrates with your existing CRM, workforce tools, and payment systems. No need to rip and replace — just a more connected setup.

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Zero-Disruption Integration

ipSCAPE overlays your existing UCaaS (Wildix, Teams, or Webex), adding a powerful contact center layer without replacing your voice infrastructure. Enhance your capabilities while maintaining the stability of your current workflows.

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Open API Architecture – Built for Integration

ipSCAPE’s open API exposes rich contact centre metadata, call activity, leads, voicemail, campaign performance, making it straightforward to push that data into Power BI, your CRM, and the tools your team already uses.

Integrations that fit around how you already work

ipSCAPE is designed to slot into your existing environment, not disrupt it. Its open API architecture is the engine behind this allowing data to flow freely between ipSCAPE and the systems your business already relies on, without manual workarounds or constant system switching.

CRM and support platforms: CTI integration with Salesforce and Microsoft Dynamics means your contact centre and CRM stay in sync in real time. Zendesk and ServiceNow are also supported, helping teams resolve issues faster with less friction.
Microsoft Teams: Keep your contact centre connected to the wider business with direct Teams integration — reducing the gap between front-line teams and back-office support.
Reporting and analytics: Connect to Power BI for tailored reporting, alongside ipSCAPE’s built-in speech analytics. Together, they give you a genuinely useful view of performance — from customer sentiment to emerging trends — without hours of manual review.
Payments: Process transactions securely and remain fully compliant by integrating with your existing payment provider. No workarounds, no added risk.
Workforce management: Connect your workforce tools to keep scheduling, performance, and planning aligned with what’s actually happening day to day.

Ideal for…

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Growing businesses needing a scalable, cloud-based platform

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Omnichannel teams managing voice, email, and digital messaging (SMS/WhatsApp) in one place.

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Organisations requiring deep integration with existing CRM and BI too

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ipSCAPE integrates with your existing CRM, workforce tools, and payment systems. No need to rip and replace — just a more connected setup.

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Data-driven teams that rely on real-time reporting and insight

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Organisations that need to switch easily between individual support interactions and bulk outreach.

If you’re reviewing your contact centre setup and want to understand what ipSCAPE could look like in practice, we’re here to help.

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