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Evonex Hosted Cloud Telephony & UC

Business telephony that connects your team

Ever struggled to transfer calls between office and remote staff, missed important customer calls, or found your phone system difficult to manage as your business grows?

Evonex is a cloud-based system designed to bridge those gaps. Reliable, flexible, and easy to use, it brings voice, messaging, and collaboration together in one place.

Before we go any further, with so many options in the market to choose from, we know what you’re thinking — sounds good, but is it actually easy to use? Our customers say yes. We’d be happy to show you. Book a free demo, and we’ll walk you through it.

Why Evonex?

Simple. Flexible. Cost-effective.

Move away from rigid, traditional phone systems. Evonex keeps your workforce connected without the usual overheads.

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Cost-effective:

Quick and easy to deploy with no upfront capital outlay. Access advanced business features without ongoing maintenance costs or hardware renewals.

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Flexible by design:

Keep staff connected in the office, at home, or on the move. Scale your user count up or down as your business changes.

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Simple licencing:

A straightforward subscription with no hidden complexity. A standard licence covers your core telephony needs, with advanced applications available to add when you need them.

Key Features

Evonex gives your team the tools to communicate efficiently from a single, easy-to-use platform.

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Mobility & Collaboration

Desktop & Mobile Apps: Turn any device into your office phone. Make calls, send messages, and collaborate from the office, home, or on the road.

Presence & Instant Messaging: See who is available across telephony and Microsoft Teams with live status updates and integrated chat.

Call Management

IVR, Call Queuing & Routing: Give callers a better experience. Intelligent routing ensures enquiries reach the right person or department straight away.
Click-to-Call: Dial directly from your browser or desktop app with a single click.
Smart Call Handling: Customisable call forwarding and simultaneous ringing means important calls are never missed. Settings can be updated instantly by individual users.

 Admin Control

Centralised Administration: Manage users, monitor activity, and update call routing or hold music instantly — no IT support required.

Reporting & Insights

Evonex includes comprehensive reporting at call group and individual DDI level, giving you the insight to manage performance and improve customer experience.

  • Activity Reports: Downloadable reports covering call volumes, handling performance, queue metrics, and time-of-day trends, including answered, unanswered, and abandoned calls.
  • Navigate & Filter: View inbound and outbound traffic through pre-defined, filterable reports. Monitor distribution across remote teams with ease.
  • Agent Monitoring: Track answered calls, time on the phone, and Do Not Disturb status. Schedule your preferred reports straight to your inbox.

Dashboard example:

A comprehensive data analytics dashboard for CX-EX AutoInsights. The layout includes four primary sections: a top-left bar chart showing call volumes by technical and service categories; a top-right stacked bar chart showing call trends over time; a bottom-left pie chart illustrating the percentage split of call sub-categories; and a bottom-right stacked bar chart displaying call category performance across individual agents. The interface uses a dark mode theme with vibrant orange, red, and teal data visualizations.

Microsoft Teams Voice

Your phone system and Microsoft Teams, working as one:  

The Evonex Teams Voice licence connects Microsoft Teams to your external phone system, creating a single platform for calling and collaboration.

  • Make and receive external calls directly within Microsoft Teams.
  • Keep your existing phone numbers, routing plans, and call features.
  • Manage call queues, reporting, and team activity from one place.
  • Quick to set up with no need to change your existing IT setup.
  • Competitive calling packages without the hardware costs.

Want to get more from Microsoft Teams?  Talk to the Evoke team about Evonex Teams Voice.

Optional Hardware

Handsets and headsets for every workspace 

Evonex works entirely through apps on your existing devices straight out of the box. If you prefer physical hardware, we offer a range of handsets and headsets to suit every environment from DECT phones and reception desks to boardroom conference solutions.

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Evonex cloud telephony hardware showing a modern Cisco desktop IP handset with a colour interface displaying active directories and call options.

Ready to take control of your telephony?


If you want to know more and to find the right Evonex solution for your business. We’re here to help. 

Book a demo