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The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

Ai‑assisted customer communication for
sales teams

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x‑bees brings every customer interaction, call, chat, file, and CRM data into one organised space. It saves on admin, reduces the sales cycle, and helps teams stay on the same page from first contact through to long‑term customer relationships.

What is x‑bees?

x‑bees is a browser‑based communication platform from Wildix that brings calls, chats, meetings, files, and CRM data together in one organised place. It runs directly in your browser with no complex setup or installation (apps are available if you prefer them).

At the centre of x‑bees is a simple idea: one dedicated channel per customer. Instead of digging through inboxes, chat threads, and call logs, every interaction lives in a single shared space. Your colleagues, managers, specialists, and even your customers can all access that same channel through a secure link, with no software to install and no account required.

Crucially, you’re always in control of what’s visible. While the channel is a shared space for communication, there is a clear “wall” between the internal and external view. Your customers get a clean, simple experience for chatting and meetings, while your team sees the “power tools”like CRM data, Ai insights, and internal notes completely out of the customer’s sight.

The channel becomes whatever you need at that moment: a chat, a voice call, or a video meeting, with the full history always visible to the people who need it.

A laptop screen displaying the x-bees communication interface. It shows a live video call with a sales team, a sidebar with contact lists, and a central chat window. Superimposed icons show a Salesforce "Connect" button in the top left and an x-bees logo in the top right. In the bottom right corner, a small pop-up shows an incoming call with two team members waving.

Because x‑bees integrates directly with your CRM, it automatically logs:

  • Call recordings
  • Ai‑generated summaries
  • Notes and transcripts
  • Key actions and follow‑ups

This removes the need for manual updates and makes it easy for anyone on your team to pick up a conversation with full context. The result is less admin, fewer missed details, and smoother customer interactions from start to finish.

Here is x-bees in action…

Who is x-bees for?

It’s built for businesses where work happens in the conversations. If your success depends on the quality of your customer interactions, from a quick chat to a deep-dive video call x-bees is designed to make those moments easier and more productive.

Whether you’re in sales, service, or account management, it all comes down to the same thing: happy customers and looking after your revenue. x-bees is the platform that helps you protect what you’ve built and gives your team the tools to grow it even further

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Training Company

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Healthcare Providers

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Software Companies

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Legal Practices

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Consulting Firm

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Financial Services

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And more!

Your CRM, right where the conversation happens

CRMs are powerful, but only if the information is accessible during the call.

x‑bees brings CRM data directly into the communication window, so the right details are visible at the right moment.

  • View deal information while speaking to the customer
  • Update records without switching tabs
  • Keep everything accurate without end‑of‑day admin

x‑bees integrates with a range of CRM platforms including Salesforce, HubSpot, and others.

Practical tools that support busy teams

x-bees uses Ai to take the “boring” but vital part out of the workday. It handles the repetitive admin and note-taking, leaving your team free to focus on the conversations in front of them.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

1. Faster customer handling

A built‑in voicebot or chatbot can manage simple tasks like booking meetings or logging queries, handing over to a human when needed.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

2. Real‑time sentiment awareness

The system monitors the tone of conversations and flags those that may need attention, helping managers step in before issues escalate.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

3. In‑chat assistance

When you’re juggling multiple conversations, the assistant can suggest phrasing or help refine a response.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

4. Live call transcription

x‑bees transcribes calls as they happen. If a topic or product comes up, it can nudge you with relevant information.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

5. Insights into your sales cycle

Analytics such as talk‑to‑listen ratios and common questions help you understand where deals slow down and where coaching might help.

The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.

6. Automatic summaries

After each call or meeting, x‑bees generates a concise summary with key points and actions, making handovers simple.

What x‑bees gives your team

Coral circle with a white number 1 in the centre

Chat, voice, and video in one place:

A single, browser‑based workspace with no software to install.

Coral circle with a white number 2 in the centre

Easy meeting scheduling:

Book meetings and drop them straight into a prospect’s calendar in a couple of clicks.

Coral circle with a white number 3 in the centre

Stay connected, wherever you are:

Continuous chat, two‑way SMS, and mobile alerts to keep conversations moving.

Coral circle with a white number 4 in the centre

Turn your website into a conversation starter:

A simple widget lets prospects reach you directly from your site.

Coral circle with a white number 5 in the centre

CRM visibility without leaving the call:

See and update records in real time while speaking to the customer.

Coral circle with a white number 6 in the centre

Smarter insights with Gong.io or the built-in x-bees intelligence:

Get clearer visibility into deal progress and coaching opportunities.

How x‑bees supports your business

1. Move deals forward more smoothly

  • Keep every conversation visible and organised
  • Access CRM insights during calls
  • Let prospects book meetings without the back‑and‑forth

2. Build stronger client relationships

  • Keep the same channel open from lead to long‑term customer
  • Use a mix of chat and quick meetings to stay helpful and relevant
  • Get suggested follow‑ups based on recent conversations

3. Improve customer satisfaction

  • Offer multiple ways to reach you: chat, SMS, WhatsApp, calls
  • Monitor sentiment in real time
  • Give your team Ai‑assisted prompts when they need support

x‑bees vs Collaboration 7 – which is right for you?

Feature Collaboration 7 x‑bees
Best for Internal communication Sales, account management, customer‑facing teams
Focus Telephony + internal chat Customer conversations + relationship management
Interface Traditional UC layout Conversation‑based, contact‑focused
CRM Integration Basic pop‑ups Deeper integrations (Salesforce, HubSpot, etc.)
External Access Guest links Persistent customer channels

Our verdict:

Choose Collaboration 7 if you need a reliable communication tool for your whole organisation.

Choose x‑bees if your team spends a lot of time managing prospects and customers and needs better visibility across those interactions.

Why businesses choose x‑bees

We often see teams struggling with “information silos” where vital customer details are locked in one person’s inbox or head. x‑bees fixes that by bringing everything into one shared, organised space. It means that whether someone is on holiday or your team is growing, the conversation can carry on where it left off.

White Wildix Logo
The Wildix x-bees logo, featuring a stylized golden-orange bee icon above the word "x-bees" in a rounded, modern font.


Ready to see it in action?

 It’s not about overhauling how you work, but making your day-to-day easier. Get in touch with the Evoke team today for a quick demo and see how x-bees can simplify your customer relationships.

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