Microsoft Teams Integration: Keep What Works, Add What You Need
Microsoft Teams is the most popular business communication tool in the world. But most businesses only scratch the surface of what it can do. We help you unlock its full potential.
What This Actually Does For You
Unlocking the full potential of Microsoft Teams means transforming how your entire organization communicates and collaborates.
Unified Communications
Bring all your communication channels into one powerful platform that your team already knows.
- Voice, video, and chat in one place
- Seamless external communication
- Mobile and desktop sync
Time Savings
Eliminate context switching and reduce time spent managing multiple communication tools.
- Automated workflows
- Quick access to all tools
- Reduced meeting overhead
Enterprise Security
Keep your communications secure with Microsoft’s enterprise-grade security infrastructure.
- End-to-end encryption
- Compliance certifications
- Advanced threat protection
Five Signs Your Microsoft Teams Setup Needs Boosting
Recognize any of these? Your Teams environment might be holding you back from real productivity gains.
Scattered Communications
Your team still uses email, WhatsApp, and other tools alongside Teams, creating information silos.
External Call Frustrations
Making and receiving external phone calls is still a hassle or requires separate systems.
Limited Contact Centre Capabilities
Your customer service teams can’t use Teams to its full potential for handling enquiries.
Manual Workflows Everywhere
Tasks that could be automated are still being done manually, wasting valuable time.
Security Blind Spots
You’re not sure if your current setup meets compliance requirements or is properly secured.
Make and Receive Calls Directly in Teams
Transform Microsoft Teams into your complete phone system. Make and receive external calls, manage voicemail, and handle all your communications from one place.
Direct Routing
Connect your existing phone lines to Teams with full PSTN capability
Unified Experience
One interface for internal chats, video calls, and external phone calls
Voicemail & Transcription
Visual voicemail with automatic transcription and email delivery
Seamless with 8×8 Work & Contact Centre
Combine the power of 8×8’s enterprise communication platform with Microsoft Teams. Get advanced contact centre capabilities, global PSTN coverage, and seamless integration that just works.
8×8 Contact Centre
Full contact centre functionality directly within Microsoft Teams
Global Coverage
PSTN connectivity in 120+ countries with local numbers
Native Integration
No separate apps required – everything works inside Teams
Intelligent Automation Built Into Teams
Leverage the power of AI to automate repetitive tasks, generate insights, and boost productivity across your organization – all within Microsoft Teams.
Copilot Integration
AI-assisted meeting summaries, action items, and intelligent replies
Power Automate Flows
Create automated workflows without writing any code
Smart Analytics
AI-driven insights into communication patterns and productivity
Safety with Connected Tools
Keep your communications secure with Microsoft’s enterprise-grade security. Every integration we implement follows strict compliance standards and best practices.
End-to-End Encryption
All communications are encrypted in transit and at rest
Compliance Certifications
GDPR, ISO 27001, SOC 2, and industry-specific compliance
24/7 Monitoring
Round-the-clock security monitoring and threat detection
Expanding Teams for Voice: Pick Your Provider
We work with the best providers to give you the right solution for your business needs and budget.
| Feature | Basic Teams | Teams + 8×8 | Teams Phone |
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External Calling (PSTN)
Make and receive external phone calls
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Contact Centre
Full contact centre capabilities
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Global Coverage
Numbers in 120+ countries
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Advanced Analytics
Detailed reporting and insights
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Cost Efficiency
Competitive pricing structure
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The Good Stuff You Get
When you work with us, you get more than just a setup. Here’s what’s included in every engagement.
Free Consultation
We start every project with a thorough consultation to understand your needs, challenges, and goals. No obligation, no pressure.
Documentation & Training
Comprehensive documentation and hands-on training for your team. We make sure everyone knows how to use the new tools effectively.
Ongoing Support
Our relationship doesn’t end at deployment. We provide ongoing support to ensure everything continues to run smoothly.
Project Management
Dedicated project management to keep everything on track. Clear timelines, regular updates, and transparent communication.
Health Check Reports
Regular health check reports to identify potential issues before they become problems. Proactive monitoring for peace of mind.
Dedicated Account Manager
A single point of contact who knows your business inside out. No more explaining your situation to different people every time.
Why Work with Embark?
We’re not just another IT company. We’re Microsoft specialists who understand that technology should work for you, not the other way around.
Microsoft Gold Partner
Certified expertise across the Microsoft ecosystem with direct access to Microsoft support and resources.
Dedicated Teams
You get a dedicated team who understands your business, not a rotating cast of support staff.
Plain English Communication
We explain everything in terms you understand. No jargon, no tech-speak, just clear communication.
Proven Track Record
Hundreds of successful deployments across industries, from small businesses to enterprise organizations.
Let’s Have a Chat
Whether you’re just exploring options or ready to transform your Teams setup, we’re here to help. Book a free consultation and let’s talk about what’s possible.