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Eduction Case Study

Reaseheath College

Reaseheath College Enhances Efficiency and Capacity with Avaya IP Office Server Edition

Client

Reaseheath College

Our Services

  • Avaya IP Office Telephone System
  • Consultation and Advice
  • System Installation and Migration
  • Technical and Commercial Support
  • Long-term Communication Solution

About Reaseheath College

Reaseheath College, a leading specialist land-based college in Cheshire, upgraded its telephony system to Avaya’s IP Office™ Server Edition. The College, known for its impressive campus and range of courses, sought a solution that would support its growing operations and improve communications without disrupting its daily activities. Evoke Telecom played a vital role in facilitating this smooth transition to a more powerful and scalable system.

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The Challenge

Reaseheath College needed to replace its trusted Avaya IP Office 500 platform with a system capable of handling higher capacity, integrate with Microsoft Hyper-V, and ensure a seamless transition in a live environment without disrupting users. The upgrade was essential for accommodating the College’s growth and future communications needs while retaining the existing handsets and minimizing downtime.

The Solution

Evoke Telecom deployed the Avaya IP Office™ Server Edition, which integrated smoothly with the College’s existing infrastructure, including Hyper-V and Avaya handsets. The transition was executed with zero downtime, and the College experienced increased capacity, greater flexibility, and new communication opportunities. The system provided significant improvements in efficiency, mobility, and the potential for future growth while keeping the College’s operations running smoothly.

The Benefits

The upgrade quadrupled the College’s telephony capacity, providing hassle-free installation and minimal administrative effort. The system is now ready to support future growth and offers new unified communications features, including mobile twinning and video conferencing. Additionally, the solution provides significant cost savings and supports a more mobile and flexible workforce, empowering Reaseheath College to improve service delivery and efficiency in the years to come.

The changeover took place in a live environment and
nobody outside the project team knew anything
changed – which is exactly how it should be.

Head of Technical Services, Reaseheath College Rob Brown