It’s a little-known fact that not only do Evoke Telecom provide best in class products, but we also provide best in class telecommunications consulting services too.
Having already completed a 12-month consulting engagement to review and recommend a suitable Contact Centre solution and Unified Communications strategy for a large UK Services provider, we have also been busy working with a major US Corporation for what turned out to be an equally complicated and challenging project.
Following the recent acquisition of a UK competitor, PSI Online, headquartered in California, USA, engaged Evoke’s consulting team to manage a full communications suite transfer across to their UK division.
During this 5-month program the team, led by Susie Wardell, worked very closely with both the US and UK leadership teams, to drive a seamless ‘lift and shift’ of services across from the acquired business to PSI’s multiple UK business locations. This project proved to be an extremely complicated assignment, with multiple concurrent program workstreams requiring high levels of insight, industry knowledge and drive.
Susie worked on a day to day basis with our main stakeholder, The President for PSI International, Janet Garcia, ultimately completing what has been recognised by the client as an exceptional delivery.
As a result, we are proud to have received a glowing testimonial from Janet herself!
“PSI employed Evoke for an extremely complicated project with very tight deadlines and numerous stakeholders. It was a high risk and high value implementation that has proven to be a real success. I have no doubt in my mind that this was largely down to Susie’s leadership of the project. She managed all stakeholders and the full supply chain with an extremely tight rein whilst remaining charming and graceful at all times, even when put under real pressure. PSI are extremely grateful to the team at Evoke for doing such a good job and will look for further opportunities to work with such a high performing team.”
Janet Garcia, President, PSI International
I’m sure it won’t be long before we have the pleasure of working with the wonderful team at PSI again soon.
If you’d like to know about Evoke Telecom’s Consulting Services, then please feel free to email us at [email protected] or smile whilst you dial 01509 278278.