We were delighted to read about a new Ofcom directive coming into effect in October. The new rules require providers of mobile phone services to offer customers the ability to cap the cost of their bill and notify customers when the limit is about to be reached. This will be available to all those taking out a mobile contract on or after 1st October 2018.
If a service continues to be provided without this consent, the provider is prohibited from billing the customer for any charges for the service after the limit is reached.
Ofcom hopes that providers will voluntarily offer bill limits to those in existing contracts but this will not be a legal requirement. The new legislation refers to the customer having an opportunity to specify a bill limit. So, whether your mobile contract is with Evoke or another provider, this might be an area you would like to look at in the future to keep tight control of mobile spend and protect your business from any unexpected bills, but at the same time this might prove a useful piece of information for when you are arranging your own personal mobile contracts for family/teenagers etc. Need we say more!
Rest assured that Evoke are geared up to comply with this mandatory new regulation and we will be sure to remind you of this great new directive before your contract renews.