Superfast Broadband One of the biggest trends we expect to see in 2018 is customers upgrading and moving to faster broadband services. Many
Avaya Starts New Chapter
We thought we would share with you the fantastic news from one of our key technology partners as they successfully emerge from Chapter 11. Avaya
ISDN Switchover to SIP
BT has announced the phasing out of the ISDN and PSTN networks with ALL businesses to migrate to IP networks by 2025. We look at what this means for
Digital Transformation
What is Digital Transformation? In a nutshell, Digital transformation and new technology adoption are competitive differentiators for today's
MiFID II and Compliance
As a part what seems like a sea of new compliance and regulation coming over the horizon, first to arrive in early 2018 will be the MiFID revision,
On-premise or cloud telephony – which one is right for my business?
Whether refreshing your existing outdated telephony, or perhaps even buying your first business telephone system, you will be faced with the same
Latest Fraud targeted at UK Small to Medium Businesses Revealed
A new and very worrying telecoms scam has appeared in the UK over the last couple of weeks! One company is believed to have lost a staggering
VoIP Explained (for the non-techies amongst us)
For the purists, VoIP stands for Voice over Internet Protocol. But, what in fact does that mean? Whereas ‘in the old days’ companies had a
Why information on hold makes sense
Today’s guest blogger Jen Wiss-Carline from marketing agency Angel Digital looks at why recorded information is a better option for callers on hold