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Supercharge your WhatsApp for Business with OmniChat

By Laura Swatton | April 17, 2024

First, there was WhatsApp, a chat app service officially launched in November 2009 (1). It has skyrocketed to become the world’s most popular messaging platform, with over 2 billion monthly users (2); and every day more than 100 billion messages are sent on WhatsApp, talk about impressive (2). WhatsApp for Business empowers businesses to build […]

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Digital Growth Programme

Jan 19 2018

What is the Digital Growth Programme and how can you benefit?

Funding towards new technology If you are looking to introduce or develop new digital systems and technology to improve your businesses performance and productivity, you could qualify for an ICT grant. You may be able to secure up to 40% funding towards the cost of your project. Some examples of qualifying new technology might be; […]
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Jan 19 2018

What trends do we expect you to see in 2018?

Superfast Broadband One of the biggest trends we expect to see in 2018 is customers upgrading and moving to faster broadband services.  Many businesses have hobbled along on very low speed ADSL broadband services, in many cases getting less than 1Mb upload speeds. This has restricted their ability to take advantage of many of the […]
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Jan 19 2018

Avaya Starts New Chapter

We thought we would share with you the fantastic news from one of our key technology partners as they successfully emerge from Chapter 11. Avaya are private-equity owned (Silver Lake Partners and TPG Capital) and valued at between $6bn and $10bn. Following years of profitable trading Avaya were struggling to offset interest debt and so in early 2017 […]
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Jan 19 2018

ISDN Switchover to SIP

BT has announced the phasing out of the ISDN and PSTN networks with ALL businesses to migrate to IP networks by 2025. We look at what this means for the millions of businesses who will be affected and what you can do to get ready for the switch. Seven years may seem like a long time […]
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Jan 19 2018

Digital Transformation

What is Digital Transformation? In a nutshell, Digital transformation and new technology adoption are competitive differentiators for today’s businesses which in turn accelerates the pace of growth. By leveraging communications in everything they do, businesses can make decisions faster and improve operational efficiency. An omni-channel communications approach sits at the heart of Digital Transformation — […]
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Nov 21 2017

MiFID II and Compliance

What will the be the impact of MiFID II and are your telecommunications and call recording options, robust, compliant and fit for purpose?
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Oct 26 2017

On-premise or cloud telephony – which one is right for my business?

Whether refreshing your existing outdated telephony, or perhaps even buying your first business telephone system, you will be faced with the same decision ~ “should I invest in cloud telephony or buy my own telephone system?” Not an easy decision as there are many things to consider. Certainly, much of the initial guidance you might […]
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Oct 7 2016

Latest Fraud targeted at UK Small to Medium Businesses Revealed

A new and very worrying telecoms scam has appeared in the UK over the last couple of weeks! One company is believed to have lost a staggering £200,000. This could have been avoided had some simple security steps been in place. The scam begins by the targeted victim company receiving a bogus call from Fraudsters […]
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Aug 11 2016

VoIP Explained (for the non-techies amongst us)

For the purists, VoIP stands for Voice over Internet Protocol. But, what in fact does that mean? Whereas ‘in the old days’ companies had a telephone line for their calls and an internet connection for their data, VoIP enables voice calls to be made over the internet. It does this by merging two different forms […]
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Mar 11 2016

Why information on hold makes sense

Today’s guest blogger Jen Wiss-Carline from marketing agency Angel Digital looks at why recorded information is a better option for callers on hold than silence, beeping or music alone. When callers ring in but your team is tied up on other calls, what do they hear? For many businesses, the answer will be a ringing tone – […]
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Nov 17 2015

Does a small business REALLY need IT support?

Today’s guest blogger Marie Elliott – General Manager at SHBS Ltd. in Leicester offers a very interesting reflection on how important some businesses view good IT provision as a major factor in prospective future business growth. One of the greatest challenges we face as a telecoms provider to small and medium businesses is in ensuring that our […]
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Nov 9 2015

Beware NEW SCAM alert

A new SCAM has just been highlighted which we are flagging as an early warning to our customers and followers. The scam begins with a call to your mobile telephone from 020 3519 1534 – which when you answer has no one on the other end of the line. As this is a land line/geographical number […]
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