Sales: 0800 8403688 Service: 0344 8118727

Evoke Telecom Services Limited

Making communication work

Contact
Smart Telephony
Connectivity
Mobile
Applications
Energy
Consumables
Managed Support
Service Portal

News & Blog

Our Latest News

Evoke Telecom Omnichat

Supercharge your WhatsApp for Business with OmniChat

By Laura Swatton | April 17, 2024

First, there was WhatsApp, a chat app service officially launched in November 2009 (1). It has skyrocketed to become the world’s most popular messaging platform, with over 2 billion monthly users (2); and every day more than 100 billion messages are sent on WhatsApp, talk about impressive (2). WhatsApp for Business empowers businesses to build […]

Read More

More News

Apr 29 2018

Keeping everything together

Why is it better to have your telephone calls and lines with your system provider and does it really matter? When we install a brand new telephone system for a customer we can sometimes find that they already have their telephones lines in contract with someone else. Or, we find that they have been with […]
Read More

Apr 29 2018

Would your Accountant take you into ‘The Dragons’ Den’?

Paul Layte, Evoke Telecom customer and provider of Digital Accountancy Services, received an interesting call last year from one of his other customers, the guys from the start up Micro Towel venture ‘Dock and Bay’. In short, the message was ‘Paul, we been accepted on the BBC series ‘Dragons’ Den’, and need your help to […]
Read More
Evoke Case Study

Apr 29 2018

April Feature: Kingdom Services Group Ltd

Kingdom Group Services Limited are one of the UK’s largest independent, privately owned companies, specialising in security solutions, facilities management, environmental protection and recruitment within the UK, Ireland and South Asia. Based from Head Offices in Lancashire, Kingdom manage thousands of service personnel and a network of regional offices and client sites. They recognised a need […]
Read More

Mar 29 2018

Acquiring a New Business: What do I need to know?

Evoke Telecom are regularly approached by agencies acting on behalf of clients wishing to buy our business – BUT last month we were offered the opportunity to buy a competitor. What an interesting process that was, and so it gave us the idea to share some helpful tips and advice from an expert. To that end, March’s […]
Read More

Mar 29 2018

System Software Assurance SSA and IPOSS: What is this and do I need it?

Today, telephony and communication is as much about software as it is hardware. Indeed, even the hardware is managed and dependent upon software. For a modern telephone system this has massive and increasing implication. As systems become more and more software dependant, the requirement to keep these systems safe, fluid and bug free increases in […]
Read More
New Avaya Vantage Handset

Mar 29 2018

Avaya Handset Update

We can’t wait for May and June.  May sees the latest software upgrade for Avaya’s IP Office – Release R11.0 – and with that comes a couple of exciting handsets. The new Vantage handset Our favourite is the new Vantage handset. These are so exciting that we’ve already grabbed some for our offices ahead of […]
Read More
Information on hold

Mar 29 2018

Information on hold: Are you a ‘Greensleeves’ or are you a ‘beep beep’?

We’ve all been there, holding the phone, waiting to get through and listening to repetitive beep, beep beep, or if you are lucky Henry VIII playing Greensleeves for you on a 1980s electronic device. Industry experts disagree as to whether the statistic is 78% or 80% – but one thing they all agree on is […]
Read More

Feb 22 2018

The Headset Explosion

Effective communication is undoubtedly one of the most important aspects of doing business. With an increasing number of businesses embracing Unified Communications technology, headsets are becoming a key catalyst in increasing productivity and supporting mobility. Previously headsets have been viewed as a ‘peripheral’ commodity item that large call centres use. Now the headset market is […]
Read More
Avaya IP Office banner for Unified Communications, Networking, Contact Center

Feb 22 2018

Avaya vendor update

There are several key trends driving Avaya’s mid-market strategy and roadmap development. New customers that want to improve efficiency, reduce cost, integrate business applications with telecommunications and invest in a solution that is simple and easy to manage. Heavy focus on ‘customer experience’ encompassing customer satisfaction, multi-channel experience, outcome driven interactions, contextual experience, all optimised […]
Read More
IPECS UCP - Design your business communications

Feb 22 2018

Ericsson LG Update

The current version of iPECS from Ericsson LG is Unified 2.0. The new version is Unified 3.0. This software has just been released and we are trialling this in our labs. Unified 3.0 is made up of 4 key areas: – Launch of virtualised UCP (vUCP) Enhanced UCS and overall user experience (UX) Enhanced applications […]
Read More
David and Susie Wardell

Feb 14 2018

Valentine’s Day article posted about Susie & David

A wonderful surprise for Susie & David this Valentine’s Day as an article is published by Informi / aat.   The article was the final installment of a 3 part series, focusing on couples in business. Here is the article and link to the informi site where the piece was published ~ https://informi.co.uk/articles/we-found-love-perfect-workplace-evoke   Working with […]
Read More

Jan 31 2018

Books for Schools

Simple things like buying new books have become a real challenge as heads and governors wrestle with where best to allocate ever shrinking funds. To offer a little help along the way, Evoke Telecom will launch our ‘Books for Schools’ initiative this February.
Read More

Subscribe to the Evoke newsletter

Our newsletter is sent out once a month. Read our Privacy Policy for more information about how your personal data will be used.

Verified by MonsterInsights